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0 avis clients vérifiés

4.9 étoiles sur 5

Leila S.

21/12/2020

Saskatoon, SK

Exceptional customer service

I had a great experience with cozey. My order came fast and was easy to put to gether.I love my sofa . It’s very comfortable.
I also like the way cozey treats their customers . 100 % recommend them to my friends and family.

Marzia Q.

21/12/2020

Markham, ON

We would definitely recommend your sofa-in-a-box without hesitation!

We’re very pleased with the loveseat and single chair, and the colour (ivory) is as shown on the website (we requested fabric swatches first, and the colour is creamy ivory). We really like the design too – simple and classic, and the ivory adds a touch of elegance. The quality of the cushions and frame is very good too. It’s comfortable sitting for long periods of time, and we like the medium firmness of the seat cushions, so you don’t sink or sit low. We also like the modular aspect and flexibility to add on more seats, purchase replacement cushions/arms, and that the covers can be removed and cleaned. After looking at similar sofas at other retailers, the cost is very competitive. And the customer service was excellent! We were pleasantly surprised that the manager called to follow up with our order and at how quickly they arrived (about 1 week). Also, as others have commented, we put them together in 20 minutes without any tools – super easy. Thank you Cozey!

Lily L.

20/12/2020

Toronto, ON

My honest review of Cozey Ivory

The customer service for Cozey is incredible! I experienced some minor issues with delivery and the founder of Cozey called me to reassure me that they are on top of the problem 🙂 It still arrived within 7 business days. One thing I noticed with the fabric is that hair sticks to it very easily… I have dark hair and I find myself constantly picking hair off the back and seats of the couch. I have the ivory color so it also shows the hair quite obviously. Aside from that, it’s a great couch!

Luke C.

19/12/2020

Stouffville, ON

But this couch

Just finished assembling our 3-seater and our expectations were exceeded.

The couch is inexpensive, yet the build quality and fabric are surprisingly great. It arrived within a couple of days of ordering, without fuss. We put it together in just a few minutes without reading the instructions – too easy. Very clever design system they’ve come up with here. The couch sits firm, but not uncomfortable. Fit easily up our narrow spiral staircase. For a thousand bucks, I was expecting much less.

Elaine H.

18/12/2020

Toronto, ON

Phenomenal customer service

I experienced a rare delay with my order (due to the 3rd-party shipping company and not with Cozey) and the CEO went above and beyond, by calling me to provide updates on my order’s status, assuring me he was personally looking into resolving the issue asap – which he did! It took a week for my couch to arrive, which is still incredibly fast! I’m super-happy with my couch, and even more happy to support a Canadian company that cares about their customers. Thank you again!

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