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Orders – Shipping

Zero. We offer free shipping all across the 10 Canadian provinces.
We offer free shipping all across the 10 Canadian provinces.
Shipping times may vary, but you can expect a delay of 3-7 business days from the time your order is passed.
When your order arrives, you can expect multiple boxes left on your doorstep depending on the number of seats you have. Every seat comes into its own box. The arms are also in their own box. Same thing for the ottoman. Every seat box is approximately 45lbs, every arm box is approximately 30lbs and the ottoman box is also 30lbs. We recommend to bring the boxes inside your home with a friend, but it is also possible to do it solo. Open the arm box first and read the assembly instructions. Our assembly is tool-free and everything you need is inside the boxes.
To make any changes to your shipping address once you have ordered, make sure to contact our support team. We cannot guarantee that changes will be accepted, but we will do everything in our power to accommodate you. support@cozey.ca
Unfortunately, we cannot schedule your delivery on a specific date. But what we can do is delay your order until you are ready for it to arrive. Please contact our support team and we do our best to accommodate you. support@cozey.ca
The seat box is 86cm long, 61cm wide, 53cm high and weighs approximately 45lbs. The arm box is 86cm long, 33cm wide, 53cm high and weighs approximately 30lbs. The ottoman is 63cm long, 63cm wide, 38cm high and weighs approximately 30lbs.
Unfortunately, since we deal with couriers, they will not carry your boxes inside your home. We recommend having a friend to bring the boxes inside, but doing it solo is also possible.
Yes, even though you cannot ask for a specific delivery date, we will try to accommodate your delay requests. Please contact our support team as fast as possible at support@cozey.ca.
No, you do not have to be home for your Cozey sofa delivery. We will leave your boxes outside your door for you to bring inside when you get home.