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Trial – Returns

We know sofa shopping is difficult and there is no guarantee that what you buy will fit your everyday needs. Since we want to make sure the Cozey sofa is perfect for you, it also comes with a 30-day free trial. From the day you receive your Cozey sofa, you have 30 days to sit on it, nap on it, binge-watch on it and everything else you could think of on it. If it doesn’t fit your needs, we will take it back, for free. Simply keep the original boxes.
If you decide that the Cozey sofa is not for you, you can contact us directly at support@cozey.ca and we will make sure to process your request as soon as possible. The Cozey team will send you a return label for your boxes and give you more information on how to proceed.
As soon as we make sure that the sofa you have returned is not intentionally damaged and that there is no other problem with it, we will proceed with the refund. You can expect a few days delay, but we are usually pretty quick.
No, returning your sofa is free if it is within your 30-day free trial period and that you have kept your original boxes.
If you intend on returning your Cozey sofa, you will want to keep your original boxes. In this case, we will only send you the return slip and you’ll be good to go. If you recycle your Cozey boxes, we will have to send you new boxes at your own cost. Definitely not something we want...
If your sofa is returned within your trial period and that it is not damaged, we will accept any return. No questions asked.