Reviews

Notre chat est content du divan (et nous aussi) :)

Service rapide, notre chat est content du divan (et nous aussi). Par contre, on a reçu 2 divans, on a renvoyé le second à la cie mais le livreur de Purolator n’était pas très content !! 🙂

Qualité du produit exceptionnelle

Livraison en 2 jours, qualité du produit exceptionnelle , montage ultra facile, design contemporain très élégant

Je l’adore…

Une façon rapide et simple de se procurer un divan confortable. Je l’adore…

Delivery Issues

I am giving one star because the delivery process was extremely disappointing. Cozey delivery is not what it says on their website. I was waiting for our sectional and found out (the day it was to arrive), that it was sent back to Montreal, as they do not deliver to the address. The address was in Quebec! I ended up having them send my order to another address in Ontario. Then I had to rent a truck and hire someone to to bring it to the final address in Quebec. The added cost, time and lack of understanding from the company was not what I expected. In the end, they refunded everything and I understood that it was out of their control since I live remote but it was still a hassle.

Love it!

Easy to put together, love it so far!

Un divan hyper confortable

Un divan hyper confortable et le meuble à monter le plus facile au monde.

Entièrement satisfait!

Livraison rapide, produit modulable de qualité, ferme mais confortable…

Entièrement satisfait !

Awesome product

Awesome product and customer service!!!

Delivery Delay

I wasn’t notified that an item on my order was out of stock. I believed the delivery would have been as advertised but instead it was delayed. I had to call customer service and once I knew the problem I was able to change my order to the in stock item. I had already removed my old sofa so the delay was an issue. I will give 3 stars because I do like the product although it is not with the arms of my choice.

Easily put together, very sturdy and nice looking

Was easily put together, very sturdy and nice looking. Took away 1 star because after briefly sitting on it the material on the seats loosened and looked somewhat puffy & “buckled”.

Size is great for a condo!

Product arrived on time, directions were clear and simple. Assembly was easy! I was very happy with the quality of the product. Size is great for a condo!

3 Stars

Seat pillows aren’t staying firm – they are flattening and out of shape now

Would recommend to anyone

Great customer service, fast delivery and great product. Would recommend to anyone.

Livraison rapide

Livraison rapide et facile à assembler!

Just perfect

Fast shipping, even to Saskatchewan. It was very easy to assemble and the fabric and the cushions are just perfect, they are a little stiff at first but once you sit on them for a while the soften just a bit but they bounce back really good, I highly recommend

Beautiful shade of blue

Living room makeover complete! Super fast delivery. Beautiful shade of blue. Excellent quality. Easy instructions. I was able to assemble the sectional together all by myself. Love it! Highly recommend.

Great product

Great product and quick delivery

Exactly what we were looking for!

Excellent product. Exactly what we were looking for…durable, flexible sectional with a narrow depth and with a reasonable price tag.
Amazed it was delivered in a few days
Assembly was pretty easy…box labels really helped.

Thank you!!

Le tout est très confortable

J’ai commandé un siège pour compléter la causeuse que j’avais préalablement commandé et ainsi la transformer en divan. Le siège est arrivé en Abitibi moins de 2 jours plus tard. Le tout est très confortable. La commande était un cadeau pour mon fils qui déménagera quelques fois encore probablement. Donc, très utile ce concept.

I’ve napped, watched movies on it and it’s been a delight

This couch has been amazing, but I have to deduct 1 star because 5 would mean it’s perfect.

For the price, I doubt you can get anything better. The hassle free, easy to follow instructions for assembly made this an enjoyable couch to buy, have delivered and set up.

Comfort-wise, we love the firmness. I’ve napped, watched movies on it and it’s been a delight. My only complaint is the fabric. It’s a rather rough fabric on the skin, and collects dust easily. I hadn’t noticed how much dust until I vacuumed it the first time.

This couch’s biggest strength is its modular nature. Knowing that we can add seats, change the setup and maybe replace worn pieces with new ones are big ups. (That’s if Cozey is still kicking around in many years)

Bonne expérience

Sommes toute une bonne expérience. La livraison s’est cependant déroulée en trois visites du livreur. Belle qualité d’assemblage, très rapide. J’ai un doute concernant la durabilité du tissus. L’avenir nous le dira, mais il semble se ramollir rapidement et perdre de l tension.

Great customer service

Great customer service, fast delivery, easy set up and a comfortable couch!

Qualité du matériel très bonne

Qualité du matériel très bonne , livraison et montage facile, divan très confortable

Absolutely love our 3 seater couch and 2 seater sofa

Absolutely love our 3 seater couch and 2 seater sofa. Coming in boxes sure saved trying to stuff a couch through our narrow doors!  Also when we move we just take it apart ! We found it very easy to put together and the couch and sofa are firm and very comfortable. Also like the fact both have higher legs. It can be vacuumed under. Delivery was fast and we are completely satisfied.  Will look to your company again for future  needs.

4 Stars

I’ve had with my order with different color and the time for delivery was longer than the website.

We finally have a sectional that fit up our narrow staircase!

We finally have a sectional that fit up our narrow staircase! Delivery was fast and easy and it was set up in under an hour. I’m so happy and we’ve already ordered an extra piece to make it longer

Really brightens up the room!

The customer service was very good. There was going to be a delay but the representative did what she could to ensure I got my sofa in time. I am pleased. It is comfortable and really brightens up the room!

Our new 3 seater sofa is great!

Our new 3 seater sofa is great. Was easy to assemble. Arrived in 3 days. Local stores are back ordered for 2 or 3 months.

Great experience… Plan to order more

Excellent product… Some small defects in the material… Great experience… Plan to order more

Entièrement satisfaite

Entièrement satisfaite, livraison rapide, la qualité est là donc, longue vie à Cozey!!

Approuvé par toute la famille, y compris nos 2 chats

Expérience conforme à mes attentes. Nous avons reçu notre canapé rapidement. L’assemblage était facile et le sofa est confortable. Approuvé par toute la famille, y compris nos 2 chats.

Super service

Super service, facile à assembler et bonne qualité

Great price, looks good and is comfortable

Easy to use website, fast shipping, easy to assemble, great price, looks good and is comfortable. Unfortunately due to Covid, the skid was left in the middle of the driveway. Luckily a neighbour helped me get the boxes in the house- it takes two and I am one

Comfortable and easy to assemble

Great quality couch, comfortable and easy to assemble. Customer service is also 5 stars!

Looks great!

Quick to ship, easy assembly, deep seats and looks great! Would recommend Cozey for sure!

Couch is absolutely beautiful

Couch is absolutely beautiful, comfortable, easy to assemble and easy to bring into my condo!

Super easy to put together

The couch was super easy to put together and it is comfy!!

5 Stars

Perfect

TRÈS BON service !!!

La livraison s’est fait pendant notre absence et les livreurs ont pris la peine de mettre nos divant sur la gallerie arriere en dessous du gazebo au cas. L’emballage avec le morceaux de carton pour protéger au cas ou on donnerait un coup d’exacto. La rapidité de livraison… même si les bras de nos divant etait indisponible on nous a proposé d’en avoir un autre modèle en attendant et qu’on pourrais les échanger pour avoir nos divant immédiatement et finalement on a décidé de gardé ceux qu’ils nous ont envoyé. TRÈS BON service !!!

Installation facile!

Livraison rapide, produit de qualité, installation facile!

Assemblage très facile

Assemblage très facile. Super confortable ! J’adore l’idée de pouvoir ajouter des morceaux lorsque je le voudrai. La seule chose est que je trouve le tissus un peu dru, mais ça devrait s’améliorer avec le temps.

Super confortable

Livraison en 5 jours, 3 jours ouvrable. Je peux déménager mon divan seul. Super confortable. Compagnie Québécoise. Bravo!!!!

Love the sofa

Love the sofa and the was easy to assemble

I’d recommend

Very good service and the chairs are comfortable and were easy to assemble. I’d recommend

Bonne qualité!

Bonne qualité! Rapidité de la livraison.

Bonne qualité

Processus de commande simple; livraison rapide; installation facile, et surtout bonne qualité & confort du produit final. Merci.

Awesome Purchase

We had been looking for a sectional for our basement for many months. I was browsing the internet when I came across an ad from Cozey. I checked out their website and was pleasantly surprised at what I was seeing. I thought to myself “A couch in a box, what a neat concept.” I looked for more information about this product. We ended up purchasing a 7 seater with chaise lounger & ottoman, we are very impressed. Fast shipping, easy to put together (1 hour), very comfortable. Highly recommended.

very very COZEY

I had a great experience with them over the phone, very helpful, and it’s very very COZEY

Very happy with my purchase!!

The couch looks good and it is very comfortable. As l have told my friends, it passed the sleep test. I’ve fallen asleep on it a few times; didn’t every fall asleep on my old couch. Should l have to move, l don’t have to worry about it fitting through a doorway, because it comes apart. Very happy with my purchase!!

Sofa is exactly as described!

Great customer service, was very happy to have fabric samples before buying and sofa is exactly as described.

I can’t tell you how happy we are with this purchase

I can’t tell you how happy we are with this purchase. My husband has been advertising our sofa to anyone who will listen. Well made Canadian product. We will definitely be purchasing another sofa when we finish our basement.

4 Stars

Still getting use to it

Delivery was amazing!

Delivery was amazing! love the modular design, packaging, and the cushions are great!

only issue i have is that the fabric of the couch is a tad course/rough, though that’s easily solvable with couch and cushion covers. not a huge issue, it’s just was prevented it from being 5 stars

Customizable!

Customizable options and fast delivery

Very satisfied with my sofa

There was a misunderstanding within your team and my sofa was delivered before I was even living at the address it was being delivered to, otherwise I am very satisfied with my sofa.

My couch is awesome and was easy as hell to assemble

Because my couch is awesome and was easy as hell to assemble all by myself. And also it went in my basement so it was double easy to get down there and I hate all other couches except this one now.

5 Stars

Customer service. Price. Ease of assembly. Versatility of pieces. Five stars, Hands down!

Easy to set up, fast shipping, comfy!

Easy to set up, fast shipping, comfy! I bought a 3-seat sofa but I might extend it to be a sectional in the future. I really appreciate that the cost breaks down the same way whether you purchase all the pieces at once, or in separate orders!

Comfortable

Comfortable, convenient packaging, easy to build.

5 Stars

So far so good

We absolutely love it!!

This is a great couch!! So easy to put together we absolutely love it!!

The service was excellent

The service was excellent, and all those with whom I communicated were friendly and helpful.

Easy to assemble

I received my order on time and it was easy to assemble it.

First rate customer service!

First rate customer service. Every inquiry answered fully and promptly. We had somewhat despaired of finding a sofa that fit through our doorway and were delighted at finding cozey.

Very Impressed

I loved how easy it was to put together. I loved the quality of the shipping boxes and packaging. And it looks fantastic. We have an older home with a narrow stairway so getting a regular couch down to the basement was hard but the boxes were light and easy to carry. It would be great if you could design a sofa bed with the same assembly ease.

Looks great!

Delivery was easy, couch is comfortable and looks great!

The color is great

The sofa is so comfortable. The color is great and the cushions are mostly firm. It feels like it will last a long time. Great quality.

10/10

Love the couch, love the easy service, love the fast delivery. 10/10

Packing of the boxes was the best I’ve ever seen

Ordering was easy, the packing of the boxes was the best I’ve ever seen, the assembly was easy (3 seater assembled by myself in less than an hour (I’m a female)), and it looks great. First day, it was pretty firm, but it didn’t take long at all to “break in” (in a good way). I feel asleep on it the first night.

Très confortable!

Livraison très rapide. Facile à assembler grâce au guide très bien conçu et illustré. Aussi très confortable!

Couch is very comfortable

The couch is very comfortable and fits perfectly in our space. The material seems durable. We like that we will be able to buy more pieces if our needs change. Their customer service was really helpful and responsive.

5 Stars

Amazing service!

Amazing product

Easy ordering, great service, amazing product.

Super comfy

Fits perfectly in my little space…and super comfy

Love the build, quality, and comfort

Love the build, quality, and comfort was easy to put together would definitely recommend.

Easy to assemble

Fast delivery, easy to assemble.

Love the quality

Love the quality of the sectional. The price was great for the amount of seats, and it arrived very quickly.

Thrilled with the couch!

I was so thrilled with the couch. It is super cozey!!! And super easy to assemble.

Love the flexibility

So quick
So easy
Awesome product
Love the flexibility

We love our sofa and ottoman!

We love our sofa and ottoman! Absolutely adore the light grey colour. It was easy to put together with very clear instructions. Everything came in boxes light enough to carry upstairs to our apartment. I’ve already recommended it to others!

Comfy couch

We have been searching for a simple solution in purchasing a good quality couch & getting it down our basement stairs. Thank you helping us. I found Cozy’s customer service to be exceptional, delivery was timely, packaging very well planned, & setup simple with great instructions. The couch looks & feels great. It is truly a Cozy comfy couch!!

They look amazing

The units were extremely easy to put together (8 boxes)
when we made two 3 seat sofa’s and put them into place, they looked amazing.
They are firm but very comfortable. Thank you.

Super service!

Reponse rapide etvrepond a mes attentes, bref, super service!

Very nice sofa

Very nice sofa, easy move easy assembl

Overall a great shopping experience

Overall a great shopping experience for a good quality product. Was initially disappointed by some minor issues but the amazing customer service went the extra mile to make sure I end up satisfied with my purchase.

Clean and simple!

Couch is the perfect fit to our living room! Clean and simple!

Pleasantly Surprised

My wife and I were wary of buying the couch without sitting on it as we didn’t know what the texture and feel would be like. We ordered the free swatches and liked the material and thought why not try it out (given the free returns). Now that we have it the couch is super comfortable and we love the look and feel of it. The couch is “soft” to the touch if that’s what you’re looking for, but the material feels super sturdy, rugged, and like it will stand the test of time. I highly recommend it!

Good product, easy to order, quick delivery

Good product, easy to order, quick delivery. Two complaints: written assembly instructions were poor (although YouTube video was good); a couple of the cushions looked worn/used.

Best couch ever and awesome cutomer service

Very happy with the quality of all the materials. It’s been 3 weeks now and love the firmness of the cushions. The customer service could not be better – definitely recommending it !

All around amazing

I’ve been looking for an affordable modular couch for a while and I couldn’t believe the price when I saw this. Customer support was super friendly and sent me swatches which helped me choose a colour. The couch is amazing. Super comfortable. Very stylish. I love that it will last me forever because I can configure it to wherever I move. It seems super durable so I have no doubt I’ll have this for a life time. I’m so glad I got this couch I recommend it to all my friends. So happy with this!!

This may be the perfect sofa

I bought a 2 seat sofa with chaise, and it has exceeded expectations. Cozey really has thought of everything. Easy to put together, solid, comfortable, can be taken apart and changed up, any parts are easily replaced, all cushions can be removed and covers washed, easy delivery via manageable boxes. Honestly, every box is checked. Super happy with my purchase!

Perfect Sofa!

I have to admit I was extremely skeptical. We have an extremely narrow doorway/stairway entrance to our basement, which meant we had very few options for couches. I was resorting to an ugly futon when I found Cozey. Shipping was quick, the packing is just SO smart. The boxes are smartly designed with handles, not too heavy and fit easily through all doorways/corners. The couch itself was very straightforward to put together by myself, and it is extremely comfortable! Love my basement now!

Très confortable!

Bon produit!
Livraison rapide!
Facile à installer!
Très confortable!
Very stylish!
=)

Overall a perfect experience!

I am very happy with the customer service. The sofa is easy to order. It arrived very fast. Other sofas did not fit up the narrow stairwell, but the boxes come up easily. The sofa is very comfortable. Overall a perfect experience.

Very easy to put together

Great customer service! Couch looks great. Firm, but comfortable. Excellent colour. Very easy to put together.

The perfect height, great support but also comfy!

I’m so happy we found Cozey. We were on the hunt for a new sectional and I dreaded the thought of moving furniture in and out of our condo (8th floor). Then I found Cozey. I loved the selections, colours, and flexibility detailed online. Ordering was super simple and arrived right on time. The boxes were so easy to move and we had no problem putting them in our elevator. The instructions were very handy along with the online video. I do wish there was once specifically for sectionals but once you get the hang of it no problem. It didn’t take long putting our new sectional together and that’s even taking some pieces apart to be sure we had it right.

Cozey is exactly what I wanted. The perfect height, great support but also comfy, the option to add as needed and also replace cushions or covers were huge selling points. We love our sectional and will absolutely be purchasing more complimentary seating when we need it!

Cozey is an amazing modular option

Moving into a basement with tiny and awkward doorways meant we couldn’t fit our couches in. Cozey is an amazing modular option. The boxes fit nicely through our door and it was so easy to put together. We also have peace of mind knowing it will be easy to get the couch out for our next move!

Très satisfait de la qualité

Impressionnant ! Très satisfait de la qualité, c’est un format très pratique.
8 grandes boites impeccablement identifiées livrées en 24 heures dans les Laurentides. Simple à assembler. Vraiment satisfait de cette acquisition. Chapeau pour le service et merci pour le confort.

Easy to put together

Delivered very quickly. Easy to put together. Love the ivory colour!

The couches look great in my space

My experience with Cozey was great. I had my couches delivered quickly (within three days) to southern Ontario and they were easy to put together. I bought a sectional, loveseat, and chair and assembled myself in 1.5 hours! The couches look great in my space and are solid. The cushions are a bit too firm but I hope they soften over time. Overall an excellent experience.

Très bon service à la clientèle

Service rapide, confortable. Très bon service à la clientèle. Le seul bémol est que le sofa avec un forte odeur, j’ai dû attendre une semaine pour pouvoir réellement m’assoir. Heureusement, un suivi a été assuré et je peux maintenant profiter de mon sofa !

Je recommande sans hésiter!!

Livraison super rapide, facile à monter, confortable et service après vente vraiment incroyable!! Je recommande sans hésiter!!

I am very happy with the couch!

Your service was amazing and I am very happy with the couch. We spent a lot of time searching in stores and I have to say you exceeded our expectations. Thank you!

Je suis très satisfaite de mon achat

Je suis agréablement impressionnée par mon nouveau divan Cozey. J’ai acheté un sectionnel et suite à la livraison et l’assemblage, je me suis rendue compte que j’aurais pu prendre un siège plus grand. J’ai simplement passé une nouvelle commande et maintenant mon divan la grandeur idéale pour la pièce. La livraison est très rapide, même en région. Étant propriétaire de deux chiens à poils longs, j’ai trouvé que le recouvrement est de très bonne qualité et facile d’entretien. Je trouve honnêtement que c’est un divan très confortable, pas trop mou, pas trop dure. J’étais un peu sceptique en achetant ce divan par internet mais je ne regrette pas mon choix. Il a été facile de l’assembler et de rajouter une assise. Bref, je suis très satisfaite de mon achat.

Just a really great experience all around

Just a really great experience all around, from ordering to having a piece replaced (as it had a defect) to shipping the defective piece back. Even the driver from Nationex was awesome. End-to-end, this was an amazing, communicative, and super friendly experience. Thanks for everything, Cozey Team!

Facile à monter

Excellent sofa, facile à monter, livré dans les délais.

Excellent service

When I ordered my sofa grouping the colour was not what I hoped for. I don’t like returning anything especially my sofa kit. After talking to a rep at their office they were very kind and understanding and said to return it at no expense to me. I truly appreciate being able to easily return the sofa. I have every intention of reordering when I establish the right colour choice. This time I’ll ask for a free colour swatch. Excellent service.

Love the couch

Love the Couch! Easy to assemble. Came quick! Comfy! Way to bring down to my basement.

Comfortable, adjustable furniture

Free shipping
Fast delivery!
Easy to use ordering
Comfortable, adjustable furniture.

I’m so happy with my purchase!

I am honestly blown away by my Cozey couch. It’s so comfy and was a breeze to put together (on my own, I might add). It’s super sturdy and great quality. I’m so happy with my purchase!

Customer service is AMAZING

The product is exactly what I needed to fit down the awkward basement stairs.

Customer services is AMAZING. Very impressed. Thank you again

Product itself is amazing!

Customer service was excellent and the delivery was fast and efficient. Product itself is amazing!

Very comfortable

Easy to put together and very comfortable

I absolutely love my Cozey

My one regret is not getting a bigger couch but I will be purchasing additional pieces. I absolutely love my Cozey 🥰

These couches are so comfy

These couches are so comfy. We love sitting on them for movie night. Easy to put together, they look great in our room. We are so happy with this purchase.

3 étoiles

Love this couch!

Fast shipping, great price range for quality of product and easy to assemble. Love this couch!

Comfortable couches!

It’s exactly as advertised. Great customer service. Comfortable couches. Wish they did other furniture.

Comfortable and sturdy

Great sofa. Comfortable and sturdy. Really quick straightforward delivery. Easy instructions and assembly. Looks like it will be durable.

Senior Approved

Got my love seat and ottoman and love them both! I have been using patio furniture because i could not find a sofa that would fit down the stairs in our old house. Admittedly, the boxes “just” fit and i had to get the help of another senior to get them in but after only one hiccup i was able to get it all together “by myself” and it looks and feels great! Great customer service! I’m wondering if i should just order a matching single now or wait in the hopes you’ll come out with a rocker! LOL

Wonderful service

Thank you for the wonderful service.

I love how easy it is to assemble

I love how easy it is to assemble this furniture. I can change layouts for any circumstance (Christmas, parties, etc.). They are very comfortable and affordable.

Excellent quality

Excellent quality of couch and timely delivery!

Perfect

Perfect.

5-Star Service

Absolutely love our couch, chair and ottoman but most of all, their customer service is top of line like their products.
Thank you!

Support local, you won’t be disappointed

Really happy with our purchase.

Really love our cozey couch. Was simple to assemble and is the perfect addition to our family room. Delivery was fast … Got it like 10 days after ordering. Really happy with our purchase.

Great product!

Great product! Great service!

J’adore la flexibilité et le look du mobilier

J’adore la flexibilité et le look du mobilier. Ils sont facile à monter, confortable et juste au bon format, pas trop gros pour l’espace.

Amazing experience

After reading all the reviews and all being 5 star. You wonder if this is a set up. Well it was way better than a 5 star experience. We ordered a 4 piece sofa and ottoman on a Sunday. It was delivered within a few days. During a pandemic no less. Product is amazing. We have since order an additional ottoman and colour matches perfect. We also got follow up calls from Owner to ask about experience. Amazing product and company. Family members have also bought and had had same experience

Awesome company

Had a slight issue and it was corrected immediately. Awesome company

Great Couch, GREAT Company

We have a large basement & wanted to fill the whole space with a large sectional for entertaining (6+ seats) but we couldn’t find a store that had a couch that came apart enough to fit down our stairs.In came Cozey.We were able to get free swatches to help us pick a colour; we were able to customize the amount of seats we wanted (7 + corner & lounge); it arrived within 4 business days of placing the order; and customer service was A+ (email inquiry was answered within a few hours).Very satisfied

Great customer service

Unfortunately, the colour did not work for us. The sales rep immediately came up with a solution and wanted to do everything in her power to make sure we were happy. We are currently waiting on swatches in hopes another colour works for us and we can enjoy a cozey couch in our near future!

Built to last

Quick delivery
Simple set up
Comfortable
Reasonably priced
Built to last

Easy to assemble!

Satisfied with the delivery process, timing, ease to assemble and overall quality of the fabric and pieces. Rating it 4 stars because the cushions do lose a bit of the original shape after a month time or so.

Very nice couch

Very nice couch, easy to build.

Great service

Belle qualité de produit et facile à assembler!

Belle qualité de produit et facile à assembler! Service rapide, par contre, Nationex n’est pas une compagnie de livraison fiable pour ce genre de produit. Si je n’avais pas été à la maison, les boites seraient restées toute la journée sous la pluie. Aussi, il serait intéressant d’avoir une option d’un divan plus mouelleux.

Super Chouette Divan !

Commandé dimanche, reçu mardi en matinée…Aucun sens à quel point c’est rapide. Cozey téléporte pratiquement le divan dans ton salon juste après ta commande. Les boîtes sont jolies et tout est super bien pensé. Moins de 30 minutes à monter (super facile) et pouff tu peux faire ta sieste immédiatement dessus. Super confortable. L’ottoman est un must. Merci d’avoir fait évoluer l’industrie du meuble ! Que des fleurs à lancer à Cozey !

Easy to assemble

Delivered within a week, easy to assemble, affordable!

Service is impeccable

The product was excellent and the service is impeccable. I would both recommend Cozey and purchase from them again.

Superb service!!!!

Love the new chair! We already had a couch that is fabulous. Extremely well packed and timely delivery. Superb service!!!!

Divan bien conçu

Instructions faciles à lire. Livraison rapide. Divan bien conçu et confortable au style classique. Assemblage facile. Boîtes de grande qualité pour l’emballage.

Customer service is quick

Positives:
Delivery was two weeks early
Customer service was fast.
Booklet Instructions were very clear

Negatives:
Fabric is rather rough
Where I sit is leaving an imprint on the foam cushions

WOW!!

I was a little worried about ordering a couch on line without feeling the material and sitting on it first but all I can say is WOW!!. I am so impressed with it. I love the fabric and it is super comfortable and was very easy to put together. I would recommend this company to anyone. Fast service and a very very good product.

Thank you Cozey for building such a great couch that is made to do it all.

Our house is a condo townhouse so the living room is a shared dining space as well, but not big enough to accommodate both effectively. We were looking for a couch that would fit and had a really hard time, until we found Cozey. Because this couch is modular you can essentially customize the couch to suit your needs.

We ordered a dark grey sectional 5 seater with a chaise. Shipping to Ontario was 2 days, during COVID, which is amazing. Everything was outside in boxes that were pretty easy to get inside. The process to build the sectional was pretty easy but be sure to follow instructions, especially for the sectional as the corner is a bit different than your typical 3 seater or loveseat. It wouldn’t hurt if Cozey made a video for the sectional assembly.

Fabric is high quality

The sectional couch with a lounger is super comfortable. The fabric is high quality. They are super easy to put together and they are very securely attached! They arrived within a week and the customer service was excellent. A great company!

Very comfortable

Easy to order, delivered quickly. Assembled by one person within an hour. Very comfortable and sturdy couch.

Quality Sofa

Quality designed sofa. Excellent friendly customer service

I love the couch and its quality

I love the couch and its quality and comfort is amazing. I am only giving 4 stars due to shipping mixup although I must say the support staff were amazing and never left me feeling lost. If I could I would give 4.5 stars but no option

We love our new couch!

The entire process from ordering to delivery to set up was fast, easy, and cost effective. We love our new couch and I love knowing that I can always add more pieces or remove one if needed. The quality for the price is also spectacular!

Livraison et produit 5 étoiles

Tout le processus de vente entourant notre sectionnel a été absolument parfait. Le service à la clientèle est rapide et personnalisé. L’assemblage est simple et le résultat est solide et bien confortable. Je recommande à tous ceux qui se cherchent un nouveau divan de choisir cette jeune entreprise qui a sa place dès maintenant dans la cour des grands !

Customer service was excellent

The customer service was excellent. The couch was exactly what I wanted and very easy to put together!

Amazing product & service

We LOVE our Cozey sofa and ottomans! So much so that we have since added another seat and ottoman to our original order and love that it was easy to add on and reconfigure our space. The customer service was also exceptional… with a delay due to a shipping issue and Covid… we received regular updates from the company through emails and personal calls. We are impressed with their level of service which, is not something we have ever received before. We will look to Cozey for future needs.

Easy assembly

Swatches arrived quickbbplaced my order and it arrived quick as well. Assembly was easy enough I was able to do it myself. Love that I can add another seat down the road if I move to a bigger space.

Couch looks FABULOUS

Customer service is STELLAR. The Cozey team is responsive and friendly.
Delivery was QUICK, assembly way EASY and the couch looks FABULOUS. We needed a modular couch for our new apartment as our hallways are very narrow and we didn’t want to do that dance.
We picked Cozey over other modular options because the price was right and the 30 day return window was appealing.
It was a bit of an adjustment at first, as it’s firmer than our old couch. However, as a Cozey rep told me it would – it has softened and become more, well… cozey! My only wish is for more colour options, but the dark grey suits our room well.
We will likely be back in a few months to pick up a 1 seater for a lonely looking corner. Would definitely recommend.

3 Stars

The product was defective, thus preventing full assembly.
Also, the material was rough and itchy.
There was a strong factory odour from the sofa.
Service was fine.

I LOVE it!

We had a little difficulty assembling the pieces. It seemed like it would be simple, but a few of the pieces of hardware were not in the exact correct sopts which caused us to have to use pliers to get things to fit. With a bit of elbow grease we finally got it assembled. Once completed it is beautiful and comfortable. I LOVE it!

Incredibly comfortable

My fiance and were in the market for our first couch, as we were moving into a new place. Our condo has some funky angles and proportions, so we knew it wouldn’t be easy finding the right couch. On the other hand, we didn’t want to wait until we moved in to measure and order something, in case it took a long time to receive due to current supply delays.

Well, the Cozey couch was the perfect option for us. After receiving some fabric swatches, we went ahead and ordered a five-piece sectional in dark grey, comforted by the knowledge that we could send a piece back or return the whole thing if it didn’t fit or work out. The couch boxes arrived in about 3 business days and were fairly light and easy to transport to the new place.

We are so glad we went with Cozey because our couch is the PERFECT fit, is exactly the style we wanted, and is incredibly comfortable!

Really happy to support a Canadian company filling this niche in the market. Customer service is also very lovely and prompt in their responses.

Beautiful couch

Quick delivery, easy set up, beautiful couch that could not have fit any more perfect in our space. Amazing option all around!

Excellent in every way!

Excellent in every way!

Excellent service

Excellent service – efficace, vite et très confortable. Merci!

Rapport qualité prix!

Rapidité du service
Facilité d’installation
Rapport qualité prix

Cushions are so comfy

The couch was easy to set up and the cushions are so comfy! Fast delivery as well.

5/5

Parce qu’après avoir cherché un sofa qui pouvait entrer dans notre sous-sol (accès étroit) depuis près de 8 ans, notre nouveau sofa nous comble au plus haut point. Votre produit et système sont de qualité, il est beau et confortable.

Fantastic comfortable sofa-in-a-box!

After waiting more than 4 months for a couch from another retailer, I started to look around for alternatives. I’m glad I did!
I bought the new Cozey Corner, and it has exceeded my expectiations. It’s a great modular, firm -but comfortable couch. And it was fun to put together!

Shipping was quick, though a little longer than advertised (COVID at fault I suspect). I’m from Mississauga ON, and the couch arrived less than 2 weeks from the time I ordered.

Will definitely be recommending the Cozey!

Je le recommande vraiment!

J adore le divan est ferme ,bien assis . Confortable facile à monter je le recommande vraiment

Very comfortable couch

Very comfortable couch. Great service. Easy to assemble.

Très confo et très beau!!

Très confo et très beau!! Nous avons choisi le coin Corey et nous l’adorons! Excellent service à la clientèle et bon ratio qualité/prix 🙂

Super confortable!

Super confortable
La grandeur est excellente
Facile à monter
Juste du positif

The best customer service I’ve ever experienced!

The best customer service I’ve ever experienced!
I’ve shopped for months for a new sectional and every store I went to said it would take anywhere between 4 and 8 months to get!
I found Cozey on Facebook, placed an order and had it in my living room within days!
Excellent quality and being modular I can add pieces or turn it into a love seat and sofa!
No regrets here!
Highly recommend!

Excellent produit et je le recommande très fortement!

L’achat en ligne, la livraison et la construction du sofa a été superbe. Tout s’est bien déroulé, sans fautes. Le sofa est très solide, le matériel est de bonne qualité et je suis convaicu qu’il durera. Excellent produit et je le recommande très fortement! Merci Cozey!

They look great

The cozy couches we ordered came very quickly, and were incredibly easy to put together. They look great, and have really become more comfortable over the month that we’ve had them!

Great customer service

We ordered 2 couches and 2 chairs with 3 ottomans. Overall we like everything but we had an issue with the arms of the couch not fitting straight despite taking it apart and putting it back together a number of times. We called the customer service and the sent new pieces out asap which was great but what a pain to keep on taking it apart and putting it back together!

Super confo

Je le recommande! La livraison a été rapide et surtout dans les temps. Le montage a pris environ 30 min et le résultat est WOW. En plus, il est super confo. Nous sommes vraiment content de notre achat local.

Great value for the price!

Quick and efficient delivery, great value for the price!

Quick delivery

Quick delivery of a good product.

We really like it!

We really like it. Fits our space well.

I love the look of the couches!

I will say the customer service has been fantastic, however, the material on all my cushions is really pilling after less than a month.
They were nice enough to mail me a shaver to help with the situation, but it didn’t really help at all. I love the look of the couches, I just don’t like that they look like we have had them for a year as opposed to a month.

Brilliant design

Not comfy. Far too firm for me. The colour was not as it appeared in the photos. However it’s a brilliant design and the customer service was excellent.

Easy assembly!

We are very happy with our product. It was easy to put together. There was good communication about the delay in delivery.

On aime beaucoup les divans!

On aime beaucoup les divans, très confortables et solides!

4 étoiles

Le livreur a initialement refusé de monter les boîtes jusqu’à la porte de mon appartement (accessible par ascenseur). J’ai fini par lui faire un virement interac pour que ce soit possible

Excellent service

Excellent service

Bonne qualité

Rapide, bonne qualité, facile à monter, confortable (cozy – really).

I couldn’t be happier with this purchase!

I couldn’t be happier with this purchase. The day after I placed my order I received an email from the CEO letting me know that a new style arm was coming out shortly and if I liked it I could have that delivered instead of the original style at no additional cost. 2 days later my order shipped and 2 days after that I finally had a new sectional that actually made the 90degree turn down to my basement.

Bon service!

Bon service rapide produit de qualité

Fast shipping and easy assembly

Excellent support and open flow of communication. The CEO themselves emailed me asking if I’d like the new square arms to the couch days before it shipped. I truly appreciated the option! Fast shipping and an easy assembly process. Everyone who tries the couch out says how comfortable it is and we are truly happy with it. Thanks so much!

It was super easy to assemble!

I really like my chair and it was super easy to assemble. I only wish that the seat was a bit deeper.

Quality of the couches is amazing!

Very comfortable and easy to assemble. The shipping was fast and the quality of the couches is amazing. Superb customer service!

Comfortable!

Arrived earlier than expected, great quality, easy to assemble, comfortable!

Excellent product

You are the best… have 2 of your sofas .. tell my friends about your excellent product and service …wishing u much success and yes please diversify to small unique coffee tables

We love our couch!

I had a great experience with ordering and customer service and we love our couch!

Product is good!

The product is good.

Looks good and is very comfortable!

It was really easy to order; the delivery took almost no time; it was super easy to put together; it looks good and is very comfortable! We’re telling everybody!

Easy to put together

Arrived earlier than expected, easy to put together

Very happy with my experience!

Very happy with my experience! Only thing I would change is more clarity on when the product was going to be delivered. It did come in a reasonable timeframe. Just wish I knew which day it was coming in advance.

Fast to assemble!

It was really easy to order fast to assemble and comfortable to sit on.

Très confortable

Quand je l’ai reçu, je n’étais pas sur….. mais une fois monte je dois avouer qu’il est très confortable, surtout pour les siestes lolll.

Confort incroyable!

Site transactionnel performant
Livraison rapide
Emballage “emballant”. Je n’ai jamais vu un produit emballé aussi soigneusement
Montage facile et rapide
Marchandise qui tient ses promesses
Confort incroyable
Etc…

I love my Cozey loveseat!

I love my Cozey loveseat. You did a fabulous job engineering and packaging the pieces. It was easy for me to install on my own and it is exactly as I expected from the website and videos. Firm but comfy. Excellent quality.

I have one question, I do tighten the bottom knobs from time to time as they seem to loosen over time but I’m not sure if I need to?
And I’m sure you are aware of the off-gassing from the boxes and the black bottom fabric is quite intense, especially for my small apartment, it dissipated after about a week but it was a concern for a few days.
Anyway, thanks for a great product, I tell all my friends.

J’ADORE!!!!

Comfortable

Beau et bon produit

Service excellent; facile à monter; confortable; prix très abordable.

Thanks for the great experience!!

We’ve had our Cozey sofa for a few weeks now and love it so far! My husband and I are photographers and our current living room is used more as a studio space. We were looking for a couch that was modern, comfy enough to lounge on but still firm enough for photoshoots, and something that could easily be moved in and out of the studio if we needed more space.

The instructions were straightforward. It was a little frustrating to put together at first because we couldn’t see the grooves very well. But we’ve done it a few times now and it got easier.

Customer service was AMAZING. We ordered the light grey couch first. Once it arrived we set it up in the studio and realized very quickly the colour wasn’t for us. It was so easy to put back into the boxes. They had someone come pick it up the next morning and the ivory couch was delivered 2 business days after speaking with them about the switch.

We haven’t settled in our forever home yet and love that this couch has the ability to grow with us.

Great customer service

I had a problem with my ottoman not being delivered and took some time to get it resolved, but Yana was always helpful and replying my emails quick. So it was a great customer service and I plan on buying again from Cozey

I love the furniture!

I love the furniture, and Janna was very helpful with completing the order and ensuring delivery.

Happy to support a Canadian business

Easy to put together and very comfortable. Very pleased with our purchase!

5

Très bon produit
Qualité et prix super
Très bon service.
Yana qui travaille chez vous; très professionnelle et très gentille.
Félicitations aux concepteurs.
Cette compagnie va aller loin.
Bravo!

Mon divan est PARFAIT 😍

Service rapide! Mon divan est PARFAIT 😍, super solide et confortable.

Couch is really comfortable

After two months of use, I can tell that this couche is really comfortable. Customer service was really helpful providing information. It’s worth the 6 weeks waiting time!

Great price for the quality!

Delivery was fast and assembly was super easy. I love the colour and great price for the quality as well.

Excellent produits!

J adore sur tout les points. Excellent produits! Merci

Delivery and assembly was quick!

Delivery and assembly was quick. Couch is comfortable.

Nous sommes très satisfaits de notre achat!

Le délai était un peu plus long que prévu mais nous sommes très satisfaits de notre achat.

I love it

I love the furniture, and Janna was very helpful with completing the order and ensuring delivery.

5 étoiles

Le service, non comparable, ne pas outlier la qualitee du produit. He n’hesite pas a recommender Cozey.

Wonderful product

Great customer service. Wonderful product. Quick shipping. Easy to put together and change if needed. The only drawback is it attracts pet hair.

Excellent customer service!

We LOVE our couch too! Even with the delivery delay due to COVID, Cozey was sending updates and keeping their customer happy!

Great modular and affordable Canadian Couch

I’ve had my Cozey couch for about four or five months now. Its modular design is useful, and set-up was simple.

In day-to-day life the couch is ideal, it’s comfortable, sturdy, and looks great. Importantly, Cozey is a Canadian company, which seems rare in the furniture world.

At first the cushions were a bit stiff, but they softened with use. I imagine I’ll have this couch for many years.

The assembly process was super easy

The couch is extremely comfortable and well made. I can’t wait to add more pieces – especially with the launch of the chaise lounge. The reason why I didn’t give it 5 stars was how stressful the delivery process was. The shipping company they chose to work with could not give us the exact day and approx window it would deliver. I was expected to track the shipment on my own (while my husband and I were at work) and literally no one called us to let us know when it would arrive at our house.

Bonne qualité.

Bon produit original et bien fait. Malgré quelques problèmes de livraison, excellent service à la clientèle.

Perfect couch

Perfect couch. Great quality. Fast delivery. Assembly was a bit harder than expected but that’s on me 🙂

En amour avec cette compagnie

J’ai reçu mon divan 3 sieges en quelques jours, assemblé en 12 minutes une fois hors des boîtes…. La qualité des matériaux est impressionnante! J’ai hâte qu’ils sortent le coin pour rajouter à mon divan. Recommande!

Je suis vraiment très satisfait de la qualité du produit!

Je suis vraiment très satisfait de la qualité du produit. C’était très facile de monter le meuble. En 10 minutes, tout était monté. Beaucoup plus facile que mon divan Ikea. Il est très confortable.

Very pleased with the product

One piece missing from original shipment. Otherwise very pleased with the product, the instructions, everything.

Love, love love my Cozey sofa!

Great couch.

Easy to put together as a single person, but would have been a tad easier with two people. Not the most comfortable couch for lounging on all day (personal preference perhaps) but overall a very good couch for what I needed.

This was a great experience.

Excellent product and concept. Additionally, I really appreciated clear communication of (understandable) shipping delays, along with regular updates.

C’est parfait!

C’est parfait pour notre espace 🙂

Overall quite satisfied with my purchase so far :)

Very comfortable, easy to assemble, good costumer service. My only complaint is that the fabric is not very soft at the touch… I am used to cotton in the past and I find the polyester a bit rough. I also had to wait for a few weeks for my fists delivery. The second one was very fast though!

Couldn’t be happier

I spent 2 months actively searching for a couch late 2020 (mid lock down). I visited several stores: Ikea, Structube, West Elm, CB2, The Brick and the independent niche brands in my city. It was so exhausting – too expensive, bad reviews, sold out, oh it will take 4 months to manufacture, and delivery guy won’t come inside.

I found cozey through google. It took 4 DAYS from purchase for the couch to arrive. I put it together by myself in 1.5 hours.

3 mths later, I love its firmness and shape.

Looks great, very sturdy – great customer service

3 seater with ottoman,easy to put together, sturdy and looks amazing. Quite comfortable if you like a firm couch. Seat is a little shallow. A little disappointed in the craftsmanship under the sofa: lining held on by misaligned staples. And it had a small smell of white glue, slowly fading after 3 wks. The ottoman had some missing stitches and was uneven, but Cozey replaced it immediately. Very good customer service! Boxes blocked my door when delivered without ringing doorbell.

Excellent service à la clientèle!

Rapide et efficace!

WORTH EVERY PENNY!

The customer service by Yana was A+, super responsive and friendly.
Delivery only took 3 days, assembly took me 30 minutes and I was able to do it alone and get the boxes in my small apartment building elevator. The cushions are firm but bouncy. The arm chairs and legs are sturdy and make the package look so sleek and fancy. I could not be happier with my purchase!

We love our new Cozey couch!

The delivery was so easy and the assembly was very straight forward. The couch itself is very comfortable and also looks amazing.

Three Seater

Great couch for someone who lives in a small space area. It was easy to assemble and I Manage to carry the boxes on my own .I hope there will be a sectional dark gray that I can connect to the couch I purchased.

Customer experience

Ease of service and customer support is top class

Très bien

Service rapide, produit confortable, assemblage facile et rapide mais le tissus mousse et demande beaucoup d’entretien.

Excellent service.

Merci Yana de vous être occupé rapidement de ma commande.

What a great experience

The reviews aren’t lying – the service is incredible.

I placed an order in early January to be delivered at the end of this month. At first I had some difficulty, due to a different date showing up on the confirm. page, but the follow up has been nothing short of amazing.

The staff has personally followed my order along with me, staying in contact to ensure it arrives on time. I am so appreciative of their efforts and so pleased with their level of service.

So cozey we went back for more

Buy this couch! Customer service is second to none! We had an issue with one piece of the couch, Fred worked with me to get it resolved immediately. I sent emails, and Fred would call me back, usually within minutes. it’s not everyday the CEO calls you. To top it all off, and more importantly, the couch is fantastic! We started with a 3-seater, and liked it so much that we added a 2-seater too! No struggling with stairs or doorways! They’re comfortable, sturdy, & easy to put together!

Je l’adore

Le service a été rapide, efficace. Le divan est merveilleux en tout point!

Looks & feels great! 10/10 recommend!

Was a little trickier to assemble than we thought but still easier than IKEA. At first we found it to be a little firmer than we’d like but within 2 weeks of using it, it became the perfect balance of squish & support! The aesthetic is also exactly what I was going for (light grey) and I love the way it looks! Glad the seats have Velcro below so the cushions stay in place. We got it THE DAY after we ordered it! It’s exactly what we were looking for, happy to support a Canadian company!

Great Concept but Not For Me

I think this a great concept but the sofa isn’t working out for me. I think the quality is good and it’s so easy to assemble, but I prefer a sofa I can sink into. Unfortunately, my cat has claimed it as his personal scratching post. This is something to consider if you have cats. The customer service is exceptional and personal which is rare these days. The 30 day return policy is very fair.

Le sofa est beau et confortable

Le suivi donné, par le CEO lui-même, quant à la livraison et le sofa est superbe!

5/5

Joli et confortable
Contente de mon achat
Simple à assembler

Exceptional customer service

I had a great experience with cozey. My order came fast and was easy to put to gether.I love my sofa . It’s very comfortable.
I also like the way cozey treats their customers . 100 % recommend them to my friends and family.

We would definitely recommend your sofa-in-a-box without hesitation!

We’re very pleased with the loveseat and single chair, and the colour (ivory) is as shown on the website (we requested fabric swatches first, and the colour is creamy ivory). We really like the design too – simple and classic, and the ivory adds a touch of elegance. The quality of the cushions and frame is very good too. It’s comfortable sitting for long periods of time, and we like the medium firmness of the seat cushions, so you don’t sink or sit low. We also like the modular aspect and flexibility to add on more seats, purchase replacement cushions/arms, and that the covers can be removed and cleaned. After looking at similar sofas at other retailers, the cost is very competitive. And the customer service was excellent! We were pleasantly surprised that the manager called to follow up with our order and at how quickly they arrived (about 1 week). Also, as others have commented, we put them together in 20 minutes without any tools – super easy. Thank you Cozey!

My honest review of Cozey Ivory

The customer service for Cozey is incredible! I experienced some minor issues with delivery and the founder of Cozey called me to reassure me that they are on top of the problem 🙂 It still arrived within 7 business days. One thing I noticed with the fabric is that hair sticks to it very easily… I have dark hair and I find myself constantly picking hair off the back and seats of the couch. I have the ivory color so it also shows the hair quite obviously. Aside from that, it’s a great couch!

But this couch

Just finished assembling our 3-seater and our expectations were exceeded.

The couch is inexpensive, yet the build quality and fabric are surprisingly great. It arrived within a couple of days of ordering, without fuss. We put it together in just a few minutes without reading the instructions – too easy. Very clever design system they’ve come up with here. The couch sits firm, but not uncomfortable. Fit easily up our narrow spiral staircase. For a thousand bucks, I was expecting much less.

Phenomenal customer service

I experienced a rare delay with my order (due to the 3rd-party shipping company and not with Cozey) and the CEO went above and beyond, by calling me to provide updates on my order’s status, assuring me he was personally looking into resolving the issue asap – which he did! It took a week for my couch to arrive, which is still incredibly fast! I’m super-happy with my couch, and even more happy to support a Canadian company that cares about their customers. Thank you again!

Incredible, comfortable loveseat

Got my cozey in August and wanted to really get to use it before reviewing.

I just love my couch. These cushions are so comfortable, I easily fall asleep if I lay down, despite the small size of the loveseat.

The build and the fabric feel incredible and durable.

Delivery took about 22 hours from the time I placed the order. I remember being extremely impressed.

Great couch!

We are SO happy with our purchase (3 seater with chair and ottoman). They are great quality, and very comfortable. Delivery was fast and my kids put them together without any trouble.

It makes our home very very ‘Cozey’!

I LOVE the 2 couches and 1 chair. They are very comfortable and look great! I am so happy to buy Canadian. They arrived quickly and were super easy to put together. Our biggest suggestion-design some dog beds-our dogs love them too!

Plus que satisfait

Je suis agréablement surpris de la qualité du produit et de la solidité. Confortable et facile d’assemblage. Entrepreneur Québécois en plus. Longue vie à Cozey.

Cozey sofa looks great in our room and we look forward to enjoying it for many years.

Super quick delivery. Ordered colour swatch on a Sunday and got them Monday! Liked them so ordered a Cozey sofa in dark grey and received it two days later. After each order there was follow ups along the way to make sure everything was OK. Looking forward to purchasing a sofa bed if they ever make one!

Good Option

To start the couch came the day after I ordered it which was awesome! I was able to put it together fairly quickly on my own and it looks great. Would have given it 5 stars but the material collects fibres & dust really easily & with the ivory colour it stands out. It’s a tad overpriced but for the convenience of it coming so quick & in a box it’s a good choice.

Super!

Un super service attentionné de la commande des échantillons jusqu’à la livraison. Le sofa est super facile à monter et confortable.

Better than ANY furniture store shopping I have ever done

Web site said it would deliver in 10 to 15 business days (due to the popular colour I chose I’m guessing) we ordered it on a Friday….it delivery ON MONDAY!!!!
😳😳😳 😁😁😁

SOOOOOO EASY to put together

The fabric is INCREDIBLE

Put together as 2 love seats for Christmas…had the BEST nap ever on a lol e seat!!!!

Oh and let’s not forget the phone call…. great follow up

This maybe a complete on line company/perchance …..however
Incredible price
Incredible product
Incredible customer service

I cant wait to re arrange my living room after Christmas…lol

Thank you!!!

WOW

Le divan est confortable, facile à assembler et le service à la clientèle est exceptionnel. Livraison à Montréal en deux jours.

This couch meets my needs perfectly and I will be recommending it to family and friends.

Both the fabric samples and the couch were shipped very quickly. The boxes were very easy to move to the basement and the couch was very easy to assemble by one person. The product is very good quality and well designed. The cushions were comfortable without being neither too soft nor too firm. The construction is very sturdy and strong and I have sat and slept on it very comfortably.  Thank you.

I love the couch.

I’m a single mom and I was about to put it together by myself. And I got a 4 seater. It’s also so comfy!

Surprenant et intelligent!

Le produit est vraiment génial et je salue les concepteurs. Livraison en 24h pour Montréal, assemblage en moins de 15 min, aussi solide que n’importe quel autre divan, le confort des coussins en mousse est super(on ne sent pas du tout les ressorts ensachés), une service à la clientèle impeccable (même un appel après-vente pour être sur que tout est à notre goût!), bravo. Je souhaite beaucoup de succès à Cozey!

Whole family (3) loves it

Quality, stylish, comfortable, flexible, cozey couch solution. Delivery was very fast.

I don’t have enough good things to say about Cozey!

My husband and I are so pleased with our purchase that we have been telling our friends and family about it. Thank you Cozey for not only a beautiful couch, but also your exceptional customer service!!!

Could be better

More cushioning on the arms would be nice and more comfortable. Came with one defective leg “hole” that the company replaced with a brand new module

Excellent sofa, easy assembly, amazing customer service

I wanted a sofa that would deliver easily for apartment dwelling, be comfortable, look stylish, and was easy to assemble (and disassemble for the next time I move). Cozey fit my requirements perfectly. I’m pleased at this opportunity to support a Canadian designer, who has created an amazing sofa. Assembly was as promised — speedy (done within an hour), and doable by one person (for a three-seat sofa and I’m not very strong). Their instructions were easy to follow. Delivery was speedy + on time.

Merci!

La livraison a été rapide, le montage assez simple et la causeuse est confortable

Stop looking anywhere else and just buy here

We’ve looked everywhere to find the perfect couch for us. Either too expensive or poor quality. For 2 months we kept looking and still left without a couch until I stumbled upon an article about Cozey. The shipping was fast and the customer service is amazing! Ours arrived and 4 screws were missing. Emailed them and they instantly called me, sent the missing screws via FedEx the following day. I can’t complain. The couch is amazing and has the right firmness. So cozy and pretty. No regrets.

Promesse tenue.

Très beau et confortable! Facile à monter avec une livraison super rapide.

Easy to put together with minimal instruction

-Good design and engineering

-Great for Shipping

-Quality materials

Awesome Product, Great Customer Service, Definitely Recommend!!

Ordered the sofa on Monday, received it on Wednesday, drop off at the front door. Was easy to carry down the narrow stairs to my basement. Easy to put together. Fred called and left a message to make sure everything was good. I had some questions, Fred answers right away and provided awesome customer service. I have been looking for a sofa that would fit the narrow stairs. I looked at others but this was just perfect. Thank you for the great experience. No stress!

Très beau

Pour la qualité du divan, le temps va le dire, mais il est confortable. La livraison c’est fait vite, l’assemblage était facile (et c’est du solide), et j’ai adoré pouvoir simplement commander l’Ottoman quand j’ai changé d’idée.

Very cozey!

It was beautiful sofa and eazy to built…and very cozey. That guy who delivered it to me was polite and gentle also.

Great personal service

Very fast shipping, product arrived with no defects and was easy to assemble

Le divan est confortable!

Facile à assembler et le service à la clientèle est exceptionnel. Livraison à Montréal en deux jours. Wow

Easy.

Quick and it is what I was looking to purchase. Found your company on Tic Tok. A woman was promoting your company and product.

Super pleased with the purchase all around!

Delivery was supper fast. Putting the love seat together was supper easy, loved the packaging! And the loveseat is really comfy!

Everything seems to have been really thought through

Amazing customer support, they got on a FaceTime call with me to show me how to slide the seats apart, the packaging was all really thoughtfully put together, handles on the boxes, which were all clearly marked, a card on the inside with a fun message about where to find the legs… plus it’s just a great couch that we’re really happy with.

5stars

-quick delivery
-good packaging
– easy assembly
– quality couch for price point
– call from ceo was appreciated

Très confortable

Excellent service à la clientèle (tant pour la commande d’échantillons, l’achat que la réception des fauteuils) et nous sommes très satisfaits de nos achats. Facile à assembler et esthétiquement beau.

Would totally recommend

Absolutely amazing customer service, product is great

Idée ingénieuse

Bon service, facile à installer et 5-étoiles pour la boîte de dons aux gens en besoins

Customer service was lovely!

Fast delivery, super easy to put together, very comfortable and goes perfect in my apartment! Only concern is if the material/fabric will pill or not, otherwise super happy with the couch and experience with Cozey!

Great customer service and great product.

So many furniture stores are delayed up to 2-3 months for delivery. I got my couch in 7 days!

Overall very happy with the product!

Super affordable while still being great quality, fast shipping, friendly and responsive customer service. As someone who has moved apartments three times in the last year and knows how stressful moving can be, it’s comforting to know that this couch won’t be a huge burden if I need to move again. Assembly was a bit more difficult than expected (the legs, man) but I managed to do it by myself.

Super!

Service à la clientèle impeccable, divan très confortable et facile à monter tel que dit sur le site!

J’aurais mis 5…

J’aurais mis 5, mais j’ai magané mes planchers de bois francs pendant l’installation à cause des clip de métal sous les assises, et un crochet était brisé, que j’ai pu réparer avec des vis que j’avais.

Good quality

Fast free delivery, good quality and modular design allowed for furniture to be moved to basement where other one piece couches would not fit

4.8

I always received prompt return messages until I asked about a discount code…. no response

Le produit est tel que présenté!

Je suis 5 pieds et 1 pouce (et pas particulièrement forte) et j’ai été capable de tout assembler seule! J’ai aussi beaucoup apprécié l’appel reçu du fondateur pour me remercier d’encourager une start-up montréalaise! La livraison fut rapide et l’emballage était ludique et fonctionnel. Chapeau Cozey!

Great product!

Fits great in my space and I love that I can expand it!

Simple, timeless style and solid build.

Affordable, a good couch that’s shipped for under $1000, nice that it’s modular so I can more easily move it. Colour selections are smart and the blue suits my apartment. As far as I know there aren’t any flame retardants in the materials which is a concern I had about many couches. The bottom cushions might be a bit stiff but that’s not a dealbreaker.

Je suis vraiment contente de mon achat.

J’adore mon divan 2 places. La couleur ivoire est vraiment belle et la livraison fut très rapide. J’ai pu l’assembler seul, en 15-20 minutes.

Very happy and would 100% recommend.

The customer service was fantastic, very personal and attentive. Secondly, construction was quick, simple, easy to follow.

5-étoiles!

Je trouve que c’est vraiment un excellent rapport qualité-prix. Et la livraison dans des boîtes, c’est génial!

Great experience.

Everything came very quickly, I had a small issue and received excellent customer service on a Sunday night. Also got a call from the CEO!

Couch is very comfortable

Delivery was fast (especially considering the colour I ordered was out of stock), couch was easy to assemble and feels sturdy! Colour is just what I pictured and the fabric is nice!

Ingéniosité du concept pour l’installation!

I gave cozey a 5/5 because their product and customer service is excellent!

The ordering process was quick and easy- we ordered a couch on a Thursday and it arrived on the Saturday. I was amazed at how easy it was to put together (no tools needed) and the couch looks and feels great! You can tell that a lot of thought went into the design, even the boxes had extra padding at the seams to make sure that you don’t accidentally cut the fabric when opening them up. I am very impressed and would recommend Cozey couches to anyone!

Bravo à cette compagnie de chez nous!

Le service à la clientèle est hors pair! Le guide d’assemblage des pièces est super clair et la facilité est surprenante. Je craignais que les pièces soient difficiles à aligner, mais tout est très droit et sans effort. Très content aussi du bleu du tissu qui paraît super bien à la lumière.

Perfect firmness!

I can’t say enough good things!!

It was so easy to assemble. Genius idea of hiding the feet under the seats. The colour and fabric are just what we expected and it’s so comfortable! We had an IKEA sofa before that our cats wouldn’t even sleep on. They slept on our new Cozey sofa the first night! And I really appreciate your excellent customer service!

A company that achieves this for me is at the top of my list.

Website: clear, concise, innovative
Swatches: fast delivery, good size, perfect amount of options
Ordering process: simple, clear, and interactive
Email/Question: Fast response, personable, and exhaustive
Delivery: Fast, enumerated, well packaged product
Assembly: as advertised, amazing instruction booklet
Product look and comfort: exceed expectations

I also had the opportunity to experience what happens when there is a defect in the product, and how stellar the customer service response is. I am a fan of a company that can take an unfortunate situation/mistake and make the customer feel almost happy it happened at all.

Like when you go to a coffee shop and they get your order wrong, then tell you you can keep both drinks, and now you have one to share. Or they throw in a free muffin for your trouble.

Nice product that is convenient!

Direct call from the CEO, super fast delivery, amazing customer service!

Great product.

Customer service exceptional!

I am truly enjoying my new Cozy sofa!

It is very comfortable with a firm feel to it. I went with 4 seats plus an ottoman. The customisable feature of ordering more or less seats is a real asset for Cozy sofa. Having a sofa delivered in boxes was so much better than lugging a large sofa up to my condo unit. Unlike IKEA sofas, assembly is straightforward and truly does not involve tools (no dreadful allen wrench needed). The service and communication from Cozy is top notch as well!

I’m telling everyone I know about Cozey.

The experience from the beginning to end was stress-free and uniquely customer service based. The delivery was incredibly fast, boxes/product was in perfect condition upon arrival and it was easy to assemble. The quality of the couch seems great so far and the woven fabric is stunning. The perfect addition to my small living room. Not to mention a personal call from the CEO to thank me for my order??

For the price that I paid it is really a great deal :)

Super awesome customer care, easy to assemble sofa, fast and reliable delivery and high-quality materials.

5 stars!

1. Loved the concept of easy assembly and disassembly, no tools required.
2. Easy to carry it when we plan to move out.
3. Good quality, comfortable.

Comfortable

Amazing customer service. Quick to answer any questions I have!! Easy to put together super compact shipping!!! Never seen a sofa fit into boxes like that.

Service à la clientèle hors pair!

Livraison rapide.

The experience of building the couch ruined things for me overall

The delivery meant to arrive at my door was instead left at the local post office. Because it was left there, I had to borrow my employer’s truck to make the pickup. Then I had to haul each of the boxes individually in my car from my workplace where I was able to leave them as a sort of halfway point. Several of the parts were misaligned and had to be forced into place.
It was also much less comfortable than I imagined or the numerous 5 star reviews seemed to imply. Frankly, I landed on this because the process was pitched as straightforward and easy. None of that was my experience.

I’m really, really happy with my Cozey sofa!

The fact that it comes in multiple boxes was amazing considering I live in a walk up. It was super easy to put together, looks fantastic in my space, and is super comfortable!

Bon confort :)

Merveilleuse communication, livraison rapide. Il est juste dommage de ne pas pouvoir choisir le moment de la journée où la livraison aura lieu.

Building was quick

Loved that Fred personally called, added a friendly touch to the transaction. Shipping was fast and convenient!

I’ll buy again.

Great product, easy to assembly, came quickly and a personal call from the CEO!

Perfect balance between comfort, style and affordability

Not to mention fast shipping and great customer service!

Product easy to assemble, looks great.

Amazing customer service – customer queries are answers very promptly.

Very comfy!

Arrived quickly, easy to put together. And best of all able to fit down the stairs when no other couches have fit.

The actual couch is comfortable and extremely sturdy!

The couch came sooner than expected, customer service was awesome and replied quickly.

Overall love it, but just a bit of a frustrating set up

The couch is wonderful, but we had a hard assembling the arms to the middle sections. There was a screw that wasn’t all the way in and it made getting the hooks in difficult. But we eventually managed.

Merci!

Excellent service et excellent produit!

Confortable

Livraison rapide, facile d’installation et service courtois!

Beau divan.

Rapidité de livraison et appel de remerciement pour la commande

Great service!

Fast delivery and good quality couch.

All around great product.

A little hard to put together. But excellent product.

Couldnt be happier with the product and the service

Easy to order. Fast delivery. Easy to transport the boxes into a basement with tight corners to negotiate. Great couch. Very comfortable and easily fits my dog and I.

Exceptional friendly service.

Quality, comfort and good looking furniture at an affordable price.

Très belle qualité de produit!

Service exceptionnel, livraison rapide. Que vouloir de plus?

Service exceptionnel et personnalisé.

Rapidité de livraison. Qualité du produit et possibilité de changer les housses pour le prix. Je dirais d’améliorer le confort des accoudoirs ou d’ajouter des coussins, de mettre un mécanisme qui permet de fixer l’ottoman au sofa.
L’assemblage est beaucoup plus complexe que ce qui est annoncé, mais il reste assez facile. Il faut au moins deux personnes.

Excellent!

Livraison rapide, emballage, assemblage, style et confort. Merci Cozey!

Delivery came 24 hours after ordering

Couch is comfortable and looks great in our space!

Thank you!

Fast delivery, nice packaging, called asking for questions or concerns.

Thanks for the great couch!

Comfortable couch, easy to assemble and very happy with my purchase

I love the material of the sofa

Being a newbie to online purchasing, Cozey helped me every step of the way. Delivery was quick.

Actually fit up the tiny stairs to my attic!

Good price, quality looks great, firm and comfortable, easy to add more pieces, fast shipping, great customer service!

Very good customer service

And sofa is great too!

I love my new Cozey sofa!

It arrived in two days and, according to my boyfriend, was super easy to put together. We both loved that it was easy to get into our apartment, we didn’t have to try to squeeze it through the narrow doorways or try to twist it into the narrow hallway. It looks and feels great, I went with the Dark Grey fabric. I would recommend this sofa to anyone who needs one!

Fantastic customer service

Very fast shipping, high quality product.

We just love these couches

So comfortable. So easy and such great service. I can’t believe they came in days and in a box!!!

I will strongly recommend Cozey.

Great product, customer service and very efficient.

Tout est wow!

Excellent produit, service très professionnel et courtois, rapidité de livraison.

Bonne qualité de sofa facile à assembler

Service de livraison rapide de seulement 1 jour. J’adore le tissu. Ça sera bien avoir le choix de un fauteuil en coin (pour avoir l’option de sofa sectionnel en L). Je suis très contente de mon achat. Merci encore pour livrer toutes les boites au deuxième étage. Très bonne qualité de service.

Service à la clientèle hors pair!

Le personnel est très proactif et répond rapidement aux questions. De plus, nous adorons notre nouveau sofa Cozey.

Je suis très satisfait du produit!

Livraison rapide, l’assemblage du produit assez simple… On m’a bien aidé quand j’avais un pépin lors de mon assemblage et le personnel très familial/poli/courtois.

J’aime beaucoup les divans, très confortable !

J’ai eu de la difficulté lors de l’assemblage, mais service à la clientèle excellent !

Amazing customer service!

Quick delivery, quality product.

Good product, good price

Easy to order, quick delivery. Even got a personal follow up call for order.

Rien de négatif a dire!

Super service, livraison rapide, divan facile et rapide a assembler

Un beau produit de qualité et d’un parfait confort.

En choisissant Cozey, je voulais avant tout soutenir une entreprise locale mais aussi me rendre la vie facile lors de l’assemblage. Vous m’avez aussi convaincue de prendre ce sofa chez vous grâce aux options faits-pour-la-vie-d’ici en appartement notamment: facilité de transport, légèreté du produit et assemblage rapide. J’ai aussi adoré le fait que la livraison se ferait en deux jours et était même agréablement surprise par le soin que vous avez mis dans l’emballage. Tout a été conçu pour protéger le matériel et je vous dis merci pour cela.
Seul bémol à préciser… L’assemblage au singulier n’est vraiment pas recommandé et même à deux personnes, nous avons mis presque une heure à arriver à connecter toutes les pièces. L’assemblage est probablement plus facile pour ceux ou celles qui sont plus habitués à le faire.

A little difficult to assemble

Was a little difficult to assemble and get the chairs into the slats correctly we found

I could not be happier with the products!

Assembling the couch was a breeze, and it looks gorgeous: just what I needed for my space. Your friendly and responsive customer service is excellent, as well. I appreciated the whole experience and will recommend Cozey to all my friends.

Exceptional customer service!

Super fast shipping!!!

Les divans sont confortables

La livraison était très rapide et l’installation est facile!

Great service

Very quick delivery, ease of ordering online

Cozey furniture was easy to put together and super-comfortable

Cozey made sure we were happy throughout the ordering process and responded to any question or inquiry we had.

The whole process from start to finish was seamless!

Picking out size and colour, ordering, speedy shipping, and easy assembly. As one my first major furniture purchases I couldn’t have asked for a better experience, sitting on our new couch so soon after ordering and being able to relax was a great end to the day.

The service was super fast

The assembly was as simple as advertised.

Remboursement rapide et pas d’embêtement de leur part.

Malgré le fait que le divan 3 places que nous avions commandé ne nous convenait pas, nous avons eu droit à un excellent service à la clientèle. Très bonne écoute de nos commentaires. Bravo et je vous souhaite du succès dans le développement de votre entreprise.

Not priced competitively given alternatives in market

I like the idea of the Cozey because modular couches are perfect for people living in small spaces. Delivery was quick (less than 2 days), which is a positive. Customer service was also very responsive. However, my couch came with a tear in the lining on the seat, under the cushions. Although the cushions hide the hole, there should be no defects on a new product and I was extremely disappointed. I bought a 3 seater and my partner and I assembled it together in just over an hour. We would highly recommend assembling the Cozey with a screwdriver and a wrench on hand as some latches were misaligned and had to be loosened to fit. Overall I like the idea of the product.

Qualité du produit

Livraison rapide!

10/10 would recommend!

As recommended, the build was easier to complete with someone else. Like any self-assembly furniture there were some frustrating moments, but the instructions were clear, and it proved totally doable for me and my boyfriend to put together. The couch is very comfortable and sturdy, and it fits in nicely with pretty much any normal decor style. The cushions are firm yet bouncy, and once it’s completed, it does not feel like a couch that arrived in pieces. The people from Cozey were also an absolute joy to deal with, and I’m extremely pleased with the result.