Reviews

Wonderful product

Great customer service. Wonderful product. Quick shipping. Easy to put together and change if needed. The only drawback is it attracts pet hair.

Excellent customer service!

We LOVE our couch too! Even with the delivery delay due to COVID, Cozey was sending updates and keeping their customer happy!

Great modular and affordable Canadian Couch

I’ve had my Cozey couch for about four or five months now. Its modular design is useful, and set-up was simple.

In day-to-day life the couch is ideal, it’s comfortable, sturdy, and looks great. Importantly, Cozey is a Canadian company, which seems rare in the furniture world.

At first the cushions were a bit stiff, but they softened with use. I imagine I’ll have this couch for many years.

The assembly process was super easy

The couch is extremely comfortable and well made. I can’t wait to add more pieces – especially with the launch of the chaise lounge. The reason why I didn’t give it 5 stars was how stressful the delivery process was. The shipping company they chose to work with could not give us the exact day and approx window it would deliver. I was expected to track the shipment on my own (while my husband and I were at work) and literally no one called us to let us know when it would arrive at our house.

Bonne qualité.

Bon produit original et bien fait. Malgré quelques problèmes de livraison, excellent service à la clientèle.

En amour avec cette compagnie

J’ai reçu mon divan 3 sieges en quelques jours, assemblé en 12 minutes une fois hors des boîtes…. La qualité des matériaux est impressionnante! J’ai hâte qu’ils sortent le coin pour rajouter à mon divan. Recommande!

Love, love love my Cozey sofa!

Great couch.

Easy to put together as a single person, but would have been a tad easier with two people. Not the most comfortable couch for lounging on all day (personal preference perhaps) but overall a very good couch for what I needed.

This was a great experience.

Excellent product and concept. Additionally, I really appreciated clear communication of (understandable) shipping delays, along with regular updates.

Overall quite satisfied with my purchase so far :)

Very comfortable, easy to assemble, good costumer service. My only complaint is that the fabric is not very soft at the touch… I am used to cotton in the past and I find the polyester a bit rough. I also had to wait for a few weeks for my fists delivery. The second one was very fast though!

Couldn’t be happier

I spent 2 months actively searching for a couch late 2020 (mid lock down). I visited several stores: Ikea, Structube, West Elm, CB2, The Brick and the independent niche brands in my city. It was so exhausting – too expensive, bad reviews, sold out, oh it will take 4 months to manufacture, and delivery guy won’t come inside.

I found cozey through google. It took 4 DAYS from purchase for the couch to arrive. I put it together by myself in 1.5 hours.

3 mths later, I love its firmness and shape.

Looks great, very sturdy – great customer service

3 seater with ottoman,easy to put together, sturdy and looks amazing. Quite comfortable if you like a firm couch. Seat is a little shallow. A little disappointed in the craftsmanship under the sofa: lining held on by misaligned staples. And it had a small smell of white glue, slowly fading after 3 wks. The ottoman had some missing stitches and was uneven, but Cozey replaced it immediately. Very good customer service! Boxes blocked my door when delivered without ringing doorbell.

Excellent service à la clientèle!

Rapide et efficace!

WORTH EVERY PENNY!

The customer service by Yana was A+, super responsive and friendly.
Delivery only took 3 days, assembly took me 30 minutes and I was able to do it alone and get the boxes in my small apartment building elevator. The cushions are firm but bouncy. The arm chairs and legs are sturdy and make the package look so sleek and fancy. I could not be happier with my purchase!

We love our new Cozey couch!

The delivery was so easy and the assembly was very straight forward. The couch itself is very comfortable and also looks amazing.

Three Seater

Great couch for someone who lives in a small space area. It was easy to assemble and I Manage to carry the boxes on my own .I hope there will be a sectional dark gray that I can connect to the couch I purchased.

Customer experience

Ease of service and customer support is top class

Excellent service.

Merci Yana de vous être occupé rapidement de ma commande.

What a great experience

The reviews aren’t lying – the service is incredible.

I placed an order in early January to be delivered at the end of this month. At first I had some difficulty, due to a different date showing up on the confirm. page, but the follow up has been nothing short of amazing.

The staff has personally followed my order along with me, staying in contact to ensure it arrives on time. I am so appreciative of their efforts and so pleased with their level of service.

So cozey we went back for more

Buy this couch! Customer service is second to none! We had an issue with one piece of the couch, Fred worked with me to get it resolved immediately. I sent emails, and Fred would call me back, usually within minutes. it’s not everyday the CEO calls you. To top it all off, and more importantly, the couch is fantastic! We started with a 3-seater, and liked it so much that we added a 2-seater too! No struggling with stairs or doorways! They’re comfortable, sturdy, & easy to put together!

Je l’adore

Le service a été rapide, efficace. Le divan est merveilleux en tout point!

Looks & feels great! 10/10 recommend!

Was a little trickier to assemble than we thought but still easier than IKEA. At first we found it to be a little firmer than we’d like but within 2 weeks of using it, it became the perfect balance of squish & support! The aesthetic is also exactly what I was going for (light grey) and I love the way it looks! Glad the seats have Velcro below so the cushions stay in place. We got it THE DAY after we ordered it! It’s exactly what we were looking for, happy to support a Canadian company!

Great Concept but Not For Me

I think this a great concept but the sofa isn’t working out for me. I think the quality is good and it’s so easy to assemble, but I prefer a sofa I can sink into. Unfortunately, my cat has claimed it as his personal scratching post. This is something to consider if you have cats. The customer service is exceptional and personal which is rare these days. The 30 day return policy is very fair.

Le sofa est beau et confortable

Le suivi donné, par le CEO lui-même, quant à la livraison et le sofa est superbe!

Exceptional customer service

I had a great experience with cozey. My order came fast and was easy to put to gether.I love my sofa . It’s very comfortable.
I also like the way cozey treats their customers . 100 % recommend them to my friends and family.

We would definitely recommend your sofa-in-a-box without hesitation!

We’re very pleased with the loveseat and single chair, and the colour (ivory) is as shown on the website (we requested fabric swatches first, and the colour is creamy ivory). We really like the design too – simple and classic, and the ivory adds a touch of elegance. The quality of the cushions and frame is very good too. It’s comfortable sitting for long periods of time, and we like the medium firmness of the seat cushions, so you don’t sink or sit low. We also like the modular aspect and flexibility to add on more seats, purchase replacement cushions/arms, and that the covers can be removed and cleaned. After looking at similar sofas at other retailers, the cost is very competitive. And the customer service was excellent! We were pleasantly surprised that the manager called to follow up with our order and at how quickly they arrived (about 1 week). Also, as others have commented, we put them together in 20 minutes without any tools – super easy. Thank you Cozey!

My honest review of Cozey Ivory

The customer service for Cozey is incredible! I experienced some minor issues with delivery and the founder of Cozey called me to reassure me that they are on top of the problem 🙂 It still arrived within 7 business days. One thing I noticed with the fabric is that hair sticks to it very easily… I have dark hair and I find myself constantly picking hair off the back and seats of the couch. I have the ivory color so it also shows the hair quite obviously. Aside from that, it’s a great couch!

But this couch

Just finished assembling our 3-seater and our expectations were exceeded.

The couch is inexpensive, yet the build quality and fabric are surprisingly great. It arrived within a couple of days of ordering, without fuss. We put it together in just a few minutes without reading the instructions – too easy. Very clever design system they’ve come up with here. The couch sits firm, but not uncomfortable. Fit easily up our narrow spiral staircase. For a thousand bucks, I was expecting much less.

Phenomenal customer service

I experienced a rare delay with my order (due to the 3rd-party shipping company and not with Cozey) and the CEO went above and beyond, by calling me to provide updates on my order’s status, assuring me he was personally looking into resolving the issue asap – which he did! It took a week for my couch to arrive, which is still incredibly fast! I’m super-happy with my couch, and even more happy to support a Canadian company that cares about their customers. Thank you again!

Incredible, comfortable loveseat

Got my cozey in August and wanted to really get to use it before reviewing.

I just love my couch. These cushions are so comfortable, I easily fall asleep if I lay down, despite the small size of the loveseat.

The build and the fabric feel incredible and durable.

Delivery took about 22 hours from the time I placed the order. I remember being extremely impressed.

Great couch!

We are SO happy with our purchase (3 seater with chair and ottoman). They are great quality, and very comfortable. Delivery was fast and my kids put them together without any trouble.

It makes our home very very ‘Cozey’!

I LOVE the 2 couches and 1 chair. They are very comfortable and look great! I am so happy to buy Canadian. They arrived quickly and were super easy to put together. Our biggest suggestion-design some dog beds-our dogs love them too!

Plus que satisfait

Je suis agréablement surpris de la qualité du produit et de la solidité. Confortable et facile d’assemblage. Entrepreneur Québécois en plus. Longue vie à Cozey.

Cozey sofa looks great in our room and we look forward to enjoying it for many years.

Super quick delivery. Ordered colour swatch on a Sunday and got them Monday! Liked them so ordered a Cozey sofa in dark grey and received it two days later. After each order there was follow ups along the way to make sure everything was OK. Looking forward to purchasing a sofa bed if they ever make one!

Good Option

To start the couch came the day after I ordered it which was awesome! I was able to put it together fairly quickly on my own and it looks great. Would have given it 5 stars but the material collects fibres & dust really easily & with the ivory colour it stands out. It’s a tad overpriced but for the convenience of it coming so quick & in a box it’s a good choice.

Super!

Un super service attentionné de la commande des échantillons jusqu’à la livraison. Le sofa est super facile à monter et confortable.

Better than ANY furniture store shopping I have ever done

Web site said it would deliver in 10 to 15 business days (due to the popular colour I chose I’m guessing) we ordered it on a Friday….it delivery ON MONDAY!!!!
😳😳😳 😁😁😁

SOOOOOO EASY to put together

The fabric is INCREDIBLE

Put together as 2 love seats for Christmas…had the BEST nap ever on a lol e seat!!!!

Oh and let’s not forget the phone call…. great follow up

This maybe a complete on line company/perchance …..however
Incredible price
Incredible product
Incredible customer service

I cant wait to re arrange my living room after Christmas…lol

Thank you!!!

WOW

Le divan est confortable, facile à assembler et le service à la clientèle est exceptionnel. Livraison à Montréal en deux jours.

This couch meets my needs perfectly and I will be recommending it to family and friends.

Both the fabric samples and the couch were shipped very quickly. The boxes were very easy to move to the basement and the couch was very easy to assemble by one person. The product is very good quality and well designed. The cushions were comfortable without being neither too soft nor too firm. The construction is very sturdy and strong and I have sat and slept on it very comfortably.  Thank you.

I love the couch.

I’m a single mom and I was about to put it together by myself. And I got a 4 seater. It’s also so comfy!

Surprenant et intelligent!

Le produit est vraiment génial et je salue les concepteurs. Livraison en 24h pour Montréal, assemblage en moins de 15 min, aussi solide que n’importe quel autre divan, le confort des coussins en mousse est super(on ne sent pas du tout les ressorts ensachés), une service à la clientèle impeccable (même un appel après-vente pour être sur que tout est à notre goût!), bravo. Je souhaite beaucoup de succès à Cozey!

Whole family (3) loves it

Quality, stylish, comfortable, flexible, cozey couch solution. Delivery was very fast.

I don’t have enough good things to say about Cozey!

My husband and I are so pleased with our purchase that we have been telling our friends and family about it. Thank you Cozey for not only a beautiful couch, but also your exceptional customer service!!!

Could be better

More cushioning on the arms would be nice and more comfortable. Came with one defective leg “hole” that the company replaced with a brand new module

Excellent sofa, easy assembly, amazing customer service

I wanted a sofa that would deliver easily for apartment dwelling, be comfortable, look stylish, and was easy to assemble (and disassemble for the next time I move). Cozey fit my requirements perfectly. I’m pleased at this opportunity to support a Canadian designer, who has created an amazing sofa. Assembly was as promised — speedy (done within an hour), and doable by one person (for a three-seat sofa and I’m not very strong). Their instructions were easy to follow. Delivery was speedy + on time.

Merci!

La livraison a été rapide, le montage assez simple et la causeuse est confortable

Stop looking anywhere else and just buy here

We’ve looked everywhere to find the perfect couch for us. Either too expensive or poor quality. For 2 months we kept looking and still left without a couch until I stumbled upon an article about Cozey. The shipping was fast and the customer service is amazing! Ours arrived and 4 screws were missing. Emailed them and they instantly called me, sent the missing screws via FedEx the following day. I can’t complain. The couch is amazing and has the right firmness. So cozy and pretty. No regrets.

Promesse tenue.

Très beau et confortable! Facile à monter avec une livraison super rapide.

Easy to put together with minimal instruction

-Good design and engineering

-Great for Shipping

-Quality materials

Awesome Product, Great Customer Service, Definitely Recommend!!

Ordered the sofa on Monday, received it on Wednesday, drop off at the front door. Was easy to carry down the narrow stairs to my basement. Easy to put together. Fred called and left a message to make sure everything was good. I had some questions, Fred answers right away and provided awesome customer service. I have been looking for a sofa that would fit the narrow stairs. I looked at others but this was just perfect. Thank you for the great experience. No stress!

Très beau

Pour la qualité du divan, le temps va le dire, mais il est confortable. La livraison c’est fait vite, l’assemblage était facile (et c’est du solide), et j’ai adoré pouvoir simplement commander l’Ottoman quand j’ai changé d’idée.

Very cozey!

It was beautiful sofa and eazy to built…and very cozey. That guy who delivered it to me was polite and gentle also.

Great personal service

Very fast shipping, product arrived with no defects and was easy to assemble

Le divan est confortable!

Facile à assembler et le service à la clientèle est exceptionnel. Livraison à Montréal en deux jours. Wow

Easy.

Quick and it is what I was looking to purchase. Found your company on Tic Tok. A woman was promoting your company and product.

Super pleased with the purchase all around!

Delivery was supper fast. Putting the love seat together was supper easy, loved the packaging! And the loveseat is really comfy!

Everything seems to have been really thought through

Amazing customer support, they got on a FaceTime call with me to show me how to slide the seats apart, the packaging was all really thoughtfully put together, handles on the boxes, which were all clearly marked, a card on the inside with a fun message about where to find the legs… plus it’s just a great couch that we’re really happy with.

5stars

-quick delivery
-good packaging
– easy assembly
– quality couch for price point
– call from ceo was appreciated

Très confortable

Excellent service à la clientèle (tant pour la commande d’échantillons, l’achat que la réception des fauteuils) et nous sommes très satisfaits de nos achats. Facile à assembler et esthétiquement beau.

Would totally recommend

Absolutely amazing customer service, product is great

Idée ingénieuse

Bon service, facile à installer et 5-étoiles pour la boîte de dons aux gens en besoins

Customer service was lovely!

Fast delivery, super easy to put together, very comfortable and goes perfect in my apartment! Only concern is if the material/fabric will pill or not, otherwise super happy with the couch and experience with Cozey!

Great customer service and great product.

So many furniture stores are delayed up to 2-3 months for delivery. I got my couch in 7 days!

Overall very happy with the product!

Super affordable while still being great quality, fast shipping, friendly and responsive customer service. As someone who has moved apartments three times in the last year and knows how stressful moving can be, it’s comforting to know that this couch won’t be a huge burden if I need to move again. Assembly was a bit more difficult than expected (the legs, man) but I managed to do it by myself.

Super!

Service à la clientèle impeccable, divan très confortable et facile à monter tel que dit sur le site!

J’aurais mis 5…

J’aurais mis 5, mais j’ai magané mes planchers de bois francs pendant l’installation à cause des clip de métal sous les assises, et un crochet était brisé, que j’ai pu réparer avec des vis que j’avais.

Good quality

Fast free delivery, good quality and modular design allowed for furniture to be moved to basement where other one piece couches would not fit

4.8

I always received prompt return messages until I asked about a discount code…. no response

Le produit est tel que présenté!

Je suis 5 pieds et 1 pouce (et pas particulièrement forte) et j’ai été capable de tout assembler seule! J’ai aussi beaucoup apprécié l’appel reçu du fondateur pour me remercier d’encourager une start-up montréalaise! La livraison fut rapide et l’emballage était ludique et fonctionnel. Chapeau Cozey!

Great product!

Fits great in my space and I love that I can expand it!

Simple, timeless style and solid build.

Affordable, a good couch that’s shipped for under $1000, nice that it’s modular so I can more easily move it. Colour selections are smart and the blue suits my apartment. As far as I know there aren’t any flame retardants in the materials which is a concern I had about many couches. The bottom cushions might be a bit stiff but that’s not a dealbreaker.

Je suis vraiment contente de mon achat.

J’adore mon divan 2 places. La couleur ivoire est vraiment belle et la livraison fut très rapide. J’ai pu l’assembler seul, en 15-20 minutes.

Very happy and would 100% recommend.

The customer service was fantastic, very personal and attentive. Secondly, construction was quick, simple, easy to follow.

5-étoiles!

Je trouve que c’est vraiment un excellent rapport qualité-prix. Et la livraison dans des boîtes, c’est génial!

Great experience.

Everything came very quickly, I had a small issue and received excellent customer service on a Sunday night. Also got a call from the CEO!

Couch is very comfortable

Delivery was fast (especially considering the colour I ordered was out of stock), couch was easy to assemble and feels sturdy! Colour is just what I pictured and the fabric is nice!

Ingéniosité du concept pour l’installation!

I gave cozey a 5/5 because their product and customer service is excellent!

The ordering process was quick and easy- we ordered a couch on a Thursday and it arrived on the Saturday. I was amazed at how easy it was to put together (no tools needed) and the couch looks and feels great! You can tell that a lot of thought went into the design, even the boxes had extra padding at the seams to make sure that you don’t accidentally cut the fabric when opening them up. I am very impressed and would recommend Cozey couches to anyone!

Bravo à cette compagnie de chez nous!

Le service à la clientèle est hors pair! Le guide d’assemblage des pièces est super clair et la facilité est surprenante. Je craignais que les pièces soient difficiles à aligner, mais tout est très droit et sans effort. Très content aussi du bleu du tissu qui paraît super bien à la lumière.

Perfect firmness!

I can’t say enough good things!!

It was so easy to assemble. Genius idea of hiding the feet under the seats. The colour and fabric are just what we expected and it’s so comfortable! We had an IKEA sofa before that our cats wouldn’t even sleep on. They slept on our new Cozey sofa the first night! And I really appreciate your excellent customer service!

A company that achieves this for me is at the top of my list.

Website: clear, concise, innovative
Swatches: fast delivery, good size, perfect amount of options
Ordering process: simple, clear, and interactive
Email/Question: Fast response, personable, and exhaustive
Delivery: Fast, enumerated, well packaged product
Assembly: as advertised, amazing instruction booklet
Product look and comfort: exceed expectations

I also had the opportunity to experience what happens when there is a defect in the product, and how stellar the customer service response is. I am a fan of a company that can take an unfortunate situation/mistake and make the customer feel almost happy it happened at all.

Like when you go to a coffee shop and they get your order wrong, then tell you you can keep both drinks, and now you have one to share. Or they throw in a free muffin for your trouble.

Nice product that is convenient!

Direct call from the CEO, super fast delivery, amazing customer service!

Great product.

Customer service exceptional!

I am truly enjoying my new Cozy sofa!

It is very comfortable with a firm feel to it. I went with 4 seats plus an ottoman. The customisable feature of ordering more or less seats is a real asset for Cozy sofa. Having a sofa delivered in boxes was so much better than lugging a large sofa up to my condo unit. Unlike IKEA sofas, assembly is straightforward and truly does not involve tools (no dreadful allen wrench needed). The service and communication from Cozy is top notch as well!

I’m telling everyone I know about Cozey.

The experience from the beginning to end was stress-free and uniquely customer service based. The delivery was incredibly fast, boxes/product was in perfect condition upon arrival and it was easy to assemble. The quality of the couch seems great so far and the woven fabric is stunning. The perfect addition to my small living room. Not to mention a personal call from the CEO to thank me for my order??

For the price that I paid it is really a great deal :)

Super awesome customer care, easy to assemble sofa, fast and reliable delivery and high-quality materials.

5 stars!

1. Loved the concept of easy assembly and disassembly, no tools required.
2. Easy to carry it when we plan to move out.
3. Good quality, comfortable.

Comfortable

Amazing customer service. Quick to answer any questions I have!! Easy to put together super compact shipping!!! Never seen a sofa fit into boxes like that.

Service à la clientèle hors pair!

Livraison rapide.

The experience of building the couch ruined things for me overall

The delivery meant to arrive at my door was instead left at the local post office. Because it was left there, I had to borrow my employer’s truck to make the pickup. Then I had to haul each of the boxes individually in my car from my workplace where I was able to leave them as a sort of halfway point. Several of the parts were misaligned and had to be forced into place.
It was also much less comfortable than I imagined or the numerous 5 star reviews seemed to imply. Frankly, I landed on this because the process was pitched as straightforward and easy. None of that was my experience.

I’m really, really happy with my Cozey sofa!

The fact that it comes in multiple boxes was amazing considering I live in a walk up. It was super easy to put together, looks fantastic in my space, and is super comfortable!

Bon confort :)

Merveilleuse communication, livraison rapide. Il est juste dommage de ne pas pouvoir choisir le moment de la journée où la livraison aura lieu.

Building was quick

Loved that Fred personally called, added a friendly touch to the transaction. Shipping was fast and convenient!

I’ll buy again.

Great product, easy to assembly, came quickly and a personal call from the CEO!

Perfect balance between comfort, style and affordability

Not to mention fast shipping and great customer service!

Product easy to assemble, looks great.

Amazing customer service – customer queries are answers very promptly.

Very comfy!

Arrived quickly, easy to put together. And best of all able to fit down the stairs when no other couches have fit.

The actual couch is comfortable and extremely sturdy!

The couch came sooner than expected, customer service was awesome and replied quickly.

Overall love it, but just a bit of a frustrating set up

The couch is wonderful, but we had a hard assembling the arms to the middle sections. There was a screw that wasn’t all the way in and it made getting the hooks in difficult. But we eventually managed.

Merci!

Excellent service et excellent produit!

Confortable

Livraison rapide, facile d’installation et service courtois!

Beau divan.

Rapidité de livraison et appel de remerciement pour la commande

Great service!

Fast delivery and good quality couch.

All around great product.

A little hard to put together. But excellent product.

Couldnt be happier with the product and the service

Easy to order. Fast delivery. Easy to transport the boxes into a basement with tight corners to negotiate. Great couch. Very comfortable and easily fits my dog and I.

Exceptional friendly service.

Quality, comfort and good looking furniture at an affordable price.

Très belle qualité de produit!

Service exceptionnel, livraison rapide. Que vouloir de plus?

Service exceptionnel et personnalisé.

Rapidité de livraison. Qualité du produit et possibilité de changer les housses pour le prix. Je dirais d’améliorer le confort des accoudoirs ou d’ajouter des coussins, de mettre un mécanisme qui permet de fixer l’ottoman au sofa.
L’assemblage est beaucoup plus complexe que ce qui est annoncé, mais il reste assez facile. Il faut au moins deux personnes.

Excellent!

Livraison rapide, emballage, assemblage, style et confort. Merci Cozey!

Delivery came 24 hours after ordering

Couch is comfortable and looks great in our space!

Thank you!

Fast delivery, nice packaging, called asking for questions or concerns.

Thanks for the great couch!

Comfortable couch, easy to assemble and very happy with my purchase

I love the material of the sofa

Being a newbie to online purchasing, Cozey helped me every step of the way. Delivery was quick.

Actually fit up the tiny stairs to my attic!

Good price, quality looks great, firm and comfortable, easy to add more pieces, fast shipping, great customer service!

Very good customer service

And sofa is great too!

I love my new Cozey sofa!

It arrived in two days and, according to my boyfriend, was super easy to put together. We both loved that it was easy to get into our apartment, we didn’t have to try to squeeze it through the narrow doorways or try to twist it into the narrow hallway. It looks and feels great, I went with the Dark Grey fabric. I would recommend this sofa to anyone who needs one!

Fantastic customer service

Very fast shipping, high quality product.

We just love these couches

So comfortable. So easy and such great service. I can’t believe they came in days and in a box!!!

I will strongly recommend Cozey.

Great product, customer service and very efficient.

Tout est wow!

Excellent produit, service très professionnel et courtois, rapidité de livraison.

Bonne qualité de sofa facile à assembler

Service de livraison rapide de seulement 1 jour. J’adore le tissu. Ça sera bien avoir le choix de un fauteuil en coin (pour avoir l’option de sofa sectionnel en L). Je suis très contente de mon achat. Merci encore pour livrer toutes les boites au deuxième étage. Très bonne qualité de service.

Service à la clientèle hors pair!

Le personnel est très proactif et répond rapidement aux questions. De plus, nous adorons notre nouveau sofa Cozey.

Je suis très satisfait du produit!

Livraison rapide, l’assemblage du produit assez simple… On m’a bien aidé quand j’avais un pépin lors de mon assemblage et le personnel très familial/poli/courtois.

J’aime beaucoup les divans, très confortable !

J’ai eu de la difficulté lors de l’assemblage, mais service à la clientèle excellent !

Amazing customer service!

Quick delivery, quality product.

Good product, good price

Easy to order, quick delivery. Even got a personal follow up call for order.

Rien de négatif a dire!

Super service, livraison rapide, divan facile et rapide a assembler

Un beau produit de qualité et d’un parfait confort.

En choisissant Cozey, je voulais avant tout soutenir une entreprise locale mais aussi me rendre la vie facile lors de l’assemblage. Vous m’avez aussi convaincue de prendre ce sofa chez vous grâce aux options faits-pour-la-vie-d’ici en appartement notamment: facilité de transport, légèreté du produit et assemblage rapide. J’ai aussi adoré le fait que la livraison se ferait en deux jours et était même agréablement surprise par le soin que vous avez mis dans l’emballage. Tout a été conçu pour protéger le matériel et je vous dis merci pour cela.
Seul bémol à préciser… L’assemblage au singulier n’est vraiment pas recommandé et même à deux personnes, nous avons mis presque une heure à arriver à connecter toutes les pièces. L’assemblage est probablement plus facile pour ceux ou celles qui sont plus habitués à le faire.

A little difficult to assemble

Was a little difficult to assemble and get the chairs into the slats correctly we found

I could not be happier with the products!

Assembling the couch was a breeze, and it looks gorgeous: just what I needed for my space. Your friendly and responsive customer service is excellent, as well. I appreciated the whole experience and will recommend Cozey to all my friends.

Exceptional customer service!

Super fast shipping!!!

Les divans sont confortables

La livraison était très rapide et l’installation est facile!

Great service

Very quick delivery, ease of ordering online

Cozey furniture was easy to put together and super-comfortable

Cozey made sure we were happy throughout the ordering process and responded to any question or inquiry we had.

The whole process from start to finish was seamless!

Picking out size and colour, ordering, speedy shipping, and easy assembly. As one my first major furniture purchases I couldn’t have asked for a better experience, sitting on our new couch so soon after ordering and being able to relax was a great end to the day.

The service was super fast

The assembly was as simple as advertised.

Remboursement rapide et pas d’embêtement de leur part.

Malgré le fait que le divan 3 places que nous avions commandé ne nous convenait pas, nous avons eu droit à un excellent service à la clientèle. Très bonne écoute de nos commentaires. Bravo et je vous souhaite du succès dans le développement de votre entreprise.

Not priced competitively given alternatives in market

I like the idea of the Cozey because modular couches are perfect for people living in small spaces. Delivery was quick (less than 2 days), which is a positive. Customer service was also very responsive. However, my couch came with a tear in the lining on the seat, under the cushions. Although the cushions hide the hole, there should be no defects on a new product and I was extremely disappointed. I bought a 3 seater and my partner and I assembled it together in just over an hour. We would highly recommend assembling the Cozey with a screwdriver and a wrench on hand as some latches were misaligned and had to be loosened to fit. Overall I like the idea of the product.

Qualité du produit

Livraison rapide!

10/10 would recommend!

As recommended, the build was easier to complete with someone else. Like any self-assembly furniture there were some frustrating moments, but the instructions were clear, and it proved totally doable for me and my boyfriend to put together. The couch is very comfortable and sturdy, and it fits in nicely with pretty much any normal decor style. The cushions are firm yet bouncy, and once it’s completed, it does not feel like a couch that arrived in pieces. The people from Cozey were also an absolute joy to deal with, and I’m extremely pleased with the result.

Definitely recommend!

Great product and easy process to order, get delivery and assemble. Cozey team was able to address a minor issue very quickly with no hassle.

Excellent service!

Product is well packaged, fabric on the product is of excellent quality and the sofa is extremely comfortable

Super comfortable, great material

Incredible that we were able to get the couch in under 48 hours at our door. Moving it was easy and well identified.

Only challenge was connecting the pieces. Difficult to do without two people and can be frustrating even with two people.
We are very happy and would purchase from Cozey again. Great to support a local company!!!

Je recommanderais Cozey à n’importe qui!

Je suis vraiment fière de voir qu’une entreprise québécoise a mis en place un si beau projet. Super pratique de recevoir le tout dans des boîtes et c’est relativement facile à monter, surtout grâce au livret d’instructions, qui est très clair. Une fois monté, j’étais agréablement surprise du confort et de la qualité du divan. Bravo 🙂

I am so impressed with my new sofas

Their packaging was amazing. From the packaging to the quality of each piece – there was so much detail put into this product. Also, the instructions were easy to follow. Set up took no time at all! The sofas are also the perfect firmness – incredible comfortable!! I would highly recommend cozey to anyone looking for a new sofa.

We are very happy with our Cozey sofa!

We ordered the three seater on a Saturday and it arrived at our home in Ontario by the following Wednesday. It took two people (and a little struggle) to align the pieces and attach them, but we are thrilled with the finished product. The cushions are on the firm side, which we prefer, and the arms are well proportioned (not bulky). Once the latches are locked, the sofa is solid with no movement, creaking, or gaps.

Produit de grande qualité, facile à installer et très confortable.

Excellent service à la clientèle. J’ai également beaucoup de respect pour l’initiative sociale derrière l’entreprise et la remise de boîtes de denrées à des gens dans le besoin. Merci à Cozey pour tout!

Sleek and sturdy

Was recommended by a friend. Great value, solid product. Would definitely recommend.

Nous recommandons Cozey pour le rapport qualité/prix ainsi que pour la paix d’esprit pendant le déménagement !

J’ai commandé un divan cozey pour ma première maison et j’ai pu constater la qualité du service rapidement. Mon divan convient parfaitement à mon salon en plus d’être vraiment confortable. Personne ne pourrait croire que celui-ci est arrivé en 4 boites. Nous étions septiques, mais la garantiede 30 jours retournable nous à convaincu et nous sommes super heureux de notre achat

Best customer service i’ve ever experienced!

Don’t want to move your couch from 5th floor in a tiny staircase and almost kill yourself and your friend? Cozey is the deal! Small boxes easy to move, easy to set up, easy to enjoy! Set up mine solo while drinking my morning coffee, finished my coffee on my sofa and it was still hot!

Merci pour l’excellent service à la clientèle.

Nous avons bien reçu notre divan trois places – très rapidement. Il est très beau, très confortable et le principe de divan à assembler me semble une excellente idée.

J’ai acheté un divan à 3 places

Le divan est arrivé super rapidement, et pour la facilité de l’assemblage, ça semble être bien solide. Super bel emballage, d’ailleurs!!

Great product and attentive customer service

I got a call from the freakin’ CEO to thank me for my purchase! The couch is easy to put together, and it’s very comfy.

Amazing quality

I’m amazed by the quality of this couch and the easiness it is to set up but also take apart if we were to move (which we do a lot). We chose to get the blue 4 seater given we are a big family with cats. It’s incredibly solid, sturdy, and easy to clean! I was mainly sold on how Cozey gives back to their local community. Will be recommending Cozey to others!

Ces sofas sont vraiment supers!!

Ni trop fermes, ni trop mous, ils sont extrêmement confortables et éloignent les maux de dos. En plus du confort, ils procurent un super look!

Great service and the sofa shipped out quickly.

The initial seat assembly was less smooth than expected but we got it done in the end. Happy to support a Canadian company!

Produit de bonne qualité!

Livraison rapide et facile à assembler

Incroyable!

J’ai acheté le 3 place et c’est le meilleur sofa que j’ai eu de depuis longtemps!! Il a été très facile à assembler et la qualité est tout simplement incroyable… je ne m’attendais pas à ça!! Aussi, l’équipe de Cozey ont été formidables: ils ont été à l’écoute et m’ont répondu rapidement.

J’adore mon sofa Cozey !

Il est super confortable et la qualité des matériaux est exceptionnelle. Livraison très rapide en plus d’un service à la clientèle exemplaire 🙂

Service incroyable !!!

Le produit est audela de nos attentes !!! wow

Beautiful couch and amazing service

Our one-seater was easy to put together and feels very sturdy. Very happy with our purchase!

I am so glad we found Cozey!

We finally found a great couch for our living room and we are so happy. I highly recommend this company to anyone in need of a new couch, great service and great products. Ps. it’s dog friendly (easy to clean)! Thank you again!

Mon meilleur achat de 2020

Quelle bonne idée! Assemblage très facile et mon 2 places est vraiment confortable! J’ai reçu mes boites en 3 jours.

Very cool

Great product. We love it.

“So Cozey”

Causeuse très confortable et parfaite pour mon petit appartement. Assemblage tellement facile et l’équipe support est vraiment à l’écoute. J’adore mon divan Cozey!

Positively surprised!

At first I wasn’t sure about receiving a sofa in a box but after trying it I would recommend it to everybody. Great quality, very comfy and A+ service.

Très bien fait!

Mon fauteuil marine!! Qui l’eut cru!! Tout simplement magnifique 🙂

Very good overall

A little harder to put together than expected but overall superb quality.

Je recommande fortement!

À mon travail, nous avons un sofa Cozey deux places de couleur grise. J’adore son allure moderne et également son confort. J’ai été responsable de l’assemblage et franchement j’ai été étonnée par la simplicité du court processus. En plus, le sofa est livré dans des boîtes qui passent facilement les cadres de porte et qui sont légères!! Je compte m’en procurer un en vue de mon prochain déménagement. J’ai eu de mauvaises expériences dans le passé avec de gros divans d’autres marques qui se déplaçaient très difficilement. Cozey me simplifiera certainement la vie cette fois. Je recommande absolument cette compagnie canadienne!

Léger, facile d’assemblage, et comfortable!

Pour moi, qui déménage régulièrement, le sofa Cozey est la solution idéale.