Cozey offers FREE shipping in the 10 Canadian provinces. Unfortunately, we currently do not ship in the 3 Canadian territories.
Cozey and its shipping partners attempt to ship your products to your door as quickly as possible. Most of the time, in urban centers, shipping will take between 3 and 7 business days. Our distribution centre is located in Montreal, QC, which means that orders in Western Canada may have a longer lead time. We do not guarantee shipping lead times.
Once your order is received by our shipping partner, you will receive a tracking number to notify you that your order has shipped. You will be able to use this number to track your package online.
When your order arrives, you can expect multiple boxes left on your doorstep depending on the number of seats you have. Every seat comes into its own box. The arms are also in their own box. Same thing for the ottoman. Since we deal with couriers, they will not carry your boxes inside your home. We recommend calling a friend to help you bring the boxes inside.
Every seat box is approximately 45lbs, every arm box is approximately 30lbs and the ottoman box is also 30lbs. We recommend to bring the boxes inside your home with a friend, but it is also possible to do it solo. Open the arm box first and read the assembly instructions. Our assembly is tool-free and everything you need is inside the boxes.
To make any changes to your shipping address once you have ordered, make sure to contact our support team. We cannot guarantee that changes will be accepted, but we will do everything in our power to accommodate you. firstname.lastname@example.org
Unfortunately, we cannot schedule your delivery on a specific date. However, we can delay your order until you are ready for it to arrive. Please contact our support team and we will do our best to accommodate you. email@example.com
You do not have to be home for your Cozey sofa delivery. We will leave your boxes outside your door for you to bring inside when you get home. There is no need for a signature.