Cozey Certified Refurbished breathes new life into returned products, offering them at a discount.
Products not meeting our quality standards are donated to ensure no sofa is left for waste.
Product is returned within the 30-day risk-free trial.
Product is rigorously tested and inspected.
Product meets our quality standards once assembled.
Product is sold refurbished with a 15% discount.
Product stays out of landfills and keeps Earth cleaner.
Questions?
Altus - Sofa - Deep Sea - Original Arms - 1-seater / Deep Sea / No Add-On
$430
$505
Ciello - Sectional - Snowdrift - 3-Seater - With Corner R / Regular Arms
$2365
$2,780
Ciello - Sofa - Sesame - Regular Arms - 1-Seater / Regular Arms / Sesame
$760
$895
Gaia - Sofa - Snowdrift - 3-Seater / 2 Regular Arms / None
$1355
$1,595
Neptune - Sofa - Fog - 2 - Seater - Only Storage / Regular Arm / None
$1220
$1,435
Ciello XL - Sectional - Storm Grey - Regular Arms - 3-seater sectional (L) / Regular Arms / No Add-On
$2715
$3,195
Atmosphere - Module - Ottoman - Ottoman / Ash / Regular Ottoman
$285
$335
Atmosphere Storage - Module - Ottoman - Storage Ottoman / Dune / Regular Ottoman
$350
$410
Ciello - Module - Ottoman - Storage Ottoman / Storm Grey
$325
$385
Gaia - Modules - Ottoman / Snowdrift
$290
$340
Altus - Module - Traversin Cushion - Traversin / Fog
$25
$30
Neptune - Modules - Headrest / Slate
$110
$130
Neptune - Modules - Headrest / Fog
$110
$130
Can’t find what you’re looking for?
Get an email once we replenish our refurbished stock.
Is the 30-day risk-free trial applicable to refurbished items as well?
Yes, the 30-day risk-free trial applies to refurbished items as well. Since refurbished sets are sold as unique configurations, returns must include the full configuration ordered. This way, you can still try it risk-free, with the same peace of mind as buying new.
Are there any return fees?
Returns with Cozey are completely free of charge during your 30-day risk-free trial period, provided that the items are returned in their original packaging. Our furniture is shipped in custom-designed boxes that ensure the product's protection and facilitate easier shipping. To qualify for a free return, please ensure that you repack the items in these original boxes. If the return is initiated without the original packaging, or if the product is returned with significant damage, we may either decline the return or charge a return fee, which is 15% of your order's value. For replacement boxes or further inquiries about return policies and fees, reach out to us.
How do I return a product?
Self-Service Portal: Available in Canada & USA
If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions.
Contact Form: Available in Canada & USA
If you don’t have an account or prefer personalized assistance, you can reach out to us using our contact form with your order number. We’ll be happy to help guide you through the process.
Not Sure About Your Return?
If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you.
Still Want to Return?
If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.
What is the estimated shipping time for refurbished products?
Refurbished items are in-stock and typically leave our facilities 2 to 5 business days after the order has been placed. Shipping and estimated delivery time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.
I ordered a refurbished item. Can you hold my order for some time?
We cannot delay or hold orders of refurbished items for future delivery. Refurbished items leave our facilities 2 to 5 business days after the order has been placed. Shipping time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.