Cozey Certified Refurbished breathes new life into newly-returned products, offering them at a discount.
Products not meeting our quality standards are donated to ensure no sofa is left for waste.
Product is returned within the 30-day risk-free trial.
Product is rigorously tested and inspected.
Product is refurbished as per our quality standards.
Product is sold “like new” with a 15% discount.
Product stays out of landfills and keeps Earth cleaner.
Questions?
Ciello - Sofa - Storm Grey - High Angled - 1-seater / High Angled / No Add-On
$720
$845
Ciello XL - Sofa - Dune - High Angled - 1-seater / High Angled / No Add-On
$1005
$1,185
Altus - Module - Lumbar Cushion - Lumbar / Obsidian
$15
$20
Altus - Module - Lumbar Cushion - Lumbar / Pearl
$15
$20
Altus - Module - Traversin Cushion - Traversin / Fog
$25
$30
Altus - Module - Traversin Cushion - Traversin / Deep Sea
$25
$30
Altus - Module - Traversin Cushion - Traversin / Obsidian
$25
$30
Altus - Module - Traversin Cushion - Traversin / Emerald
$25
$30
Altus - Module - Traversin Cushion - Traversin / Sapphire
$25
$30
Neptune - Modules - Headrest / Slate
$110
$130
Neptune - Modules - Headrest / Fog
$110
$130
Neptune - Modules - Headrest / Latte
$110
$130
Stella Media Unit - 1 Unit | No Door / Oak
$125
$145
Can’t find what you’re looking for?
Get an email once we replenish our refurbished stock.
Is the 30-day risk-free trial applicable to refurbished items as well?
Yes, the 30-day risk-free trial applies to refurbished items as well. Since refurbished sets are sold as unique configurations, returns must include the full configuration ordered. This way, you can still try it risk-free, with the same peace of mind as buying new.
Are there any return fees?
Returns with Cozey are completely free of charge during your 30-day risk-free trial period, provided that the items are returned in their original packaging. Our furniture is shipped in custom-designed boxes that ensure the product's protection and facilitate easier shipping. To qualify for a free return, please ensure that you repack the items in these original boxes. If the return is initiated without the original packaging, or if the product is returned with significant damage, we may either decline the return or charge a return fee, which is 15% of your order's value. For replacement boxes or further inquiries about return policies and fees, reach out to us.
How do I return a product?
If a Cozey product is not right for you, you can contact us with your order number and reason for the return. Our Customer Happiness team will send you a return label with instructions on how to proceed.
What is the estimated shipping time for refurbished products?
Refurbished items are in-stock and typically leave our facilities 2 to 5 business days after the order has been placed. Shipping and estimated delivery time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.
I ordered a refurbished item. Can you hold my order for some time?
We cannot delay or hold orders of refurbished items for future delivery. Refurbished items leave our facilities 2 to 5 business days after the order has been placed. Shipping time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.