Refurbished Cozey – Quality Furniture at Reduced Prices

Q: How do I return a product?

Self-Service Portal: Available in Canada & USA If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions. Contact Form: Available in Canada & USA If you don’t have an account or prefer personalized assistance, you can reach out to us using our contact form with your order number. We’ll be happy to help guide you through the process. Not Sure About Your Return? If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you. Still Want to Return? If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.

Refurbished

Cozey Certified Refurbished breathes new life into returned products, offering them at a discount.
Products not meeting our quality standards are donated to ensure no sofa is left for waste.

How it works

Product is returned within the 30-day risk-free trial.

Product is rigorously tested and inspected.

Product meets our quality standards once assembled.

Product is sold refurbished with a discount.

Product stays out of landfills and keeps Earth cleaner.

Questions?

Consult our Refurbished FAQs

Shop Luna

Shop Luna before its gone forever.

Save 45%

LUNA REFURB - Luna - Sofa - Dream Grey - High Arms - Tall Legs - 2-Seater / 2 Arms / None

$565

$1,030

Save 45%

LUNA REFURB - Luna - Sofa - Dream Grey - High Arms - Tall Legs - 3-Seater / 2 Arms / None

$765

$1,395

Save 45%

LUNA REFURB - Luna - Sofa - Snowdrift - High Arms - Tall Legs - 2-Seater / 2 Arms / None

$565

$1,030

Save 45%

LUNA REFURB - Luna - Sofa - Snowdrift - High Arms - Tall Legs - 3-Seater / 2 Arms / None

$765

$1,395

Save 45%

LUNA REFURB - Luna - Sofa - Storm Grey - High Arms - Tall Legs - 2-Seater / 2 Arms / None

$565

$1,030

Save 45%

LUNA REFURB - Luna - Sofa - Storm Grey - High Arms - Tall Legs - 3-Seater - Non-Removable Seat Cover / 2 Arms / None

$765

$1,395

Save 45%

LUNA REFURB - Luna - Sofa - Sunset Beige - High Arms - Tall Legs - 3-Seater / 2 Arms / None

$765

$1,395

Shop All

In-stock & ready to ship. Covered by our 5-year warranty. Eligible for 30-day risk-free trial.

Save 15%

Ciello - Sofa - Limestone - Regular Arms - 3-Seater / Regular Arms / Limestone

$1695

$1,995

Save 15%

Ciello XL - Sofa - Opal White - High Angled - 2-seater / High Angled / No Add-On

$1520

$1,790

Save 15%

Ciello XL - Sofa - Opal White - High Angled - 2-seater / High Angled / L Chaise

$1970

$2,315

Save 15%

Ciello XL - Sofa - Opal White - Regular Arms - 2-seater / Regular Arms / No Add-On

$1420

$1,670

Save 15%

Ciello XL - Sofa - Snowdrift - High Angled - 2-seater / High Angled / No Add-On

$1590

$1,870

Save 15%

Atmosphere - Sectional - Copper - 4-seater sectional / Copper / 2 High Arms

$2705

$3,180

Save 15%

Neptune - Sofa - Latte - 3 - Seater - Only Storage / Regular Arms / None

$1695

$1,995

Save 15%

Neptune - Sofa - Leaf - 2 - Seater - Only Storage / Regular Arms / None

$1220

$1,435

Save 15%

Neptune - Sofa - Leaf - 3 - Seater - Full Sofa-Bed / Regular Arms / None

$1950

$2,295

Save 15%

Neptune - Sofa - Slate - 4 - Seater - Full Sofa-Bed / Regular Arms / None

$2425

$2,855

Save 15%

Neptune - Sofa - Snowdrift - 2 - Seater - Only Storage / Regular Arm / None

$1280

$1,505

Save 15%

Mistral - Sofa - Pebble - Block - Cool Water - 3-seater / Regular / No End Table ; No Inline

$1100

$1,295

Save 15%

Mistral - Sofa - Pebble - Block - Patio - 3-seater / Regular / No End Table ; No Inline

$1100

$1,295

Save 15%

Mistral Dining - Dining Chairs (Set of 2) / Aluminum / Pebble / Fern

$520

$610

Save 15%

Mistral Tables - Pebble / End Table

$180

$210

Save 15%

Vela - Dining Chair (Set of 2) - Walnut / Ash

$205

$240

Save 15%

Vela - Dining Chair (Set of 2) - Walnut / Nightfall

$205

$240

Save 15%

Vela - Dining Chair (Set of 2) - Walnut / Lemon Zest

$205

$240

Save 15%

Vela - Dining Chair (Set of 2) - Walnut / Cerulean

$205

$240

Save 15%

Vela - Dining Chair (Set of 2) - Walnut / Basalt

$205

$240

Save 15%

Vela - Dining Chair (Set of 2) - Oak / Ash

$205

$240

Save 15%

Vela Accent Chair - Chair (Full) / Oak/Fog

$150

$175

Save 15%

Vela Accent Chair - Chair (Full) / Walnut/Fog

$150

$175

Save 15%

Vela Accent Chair - Smoke/Walnut

$150

$175

Save 15%

Vela Accent Chair - Cloud/Oak

$150

$175

Save 15%

Vela Accent Chair - Smoke/Oak

$150

$175

Save 15%

Vela Accent Chair - Cloud/Walnut

$150

$175

Save 15%

Eclipse Coffee Table - Coffee Table / Oak

$335

$395

Save 15%

Mensa Coffee Table - Walnut / Coffee Table

$130

$150

Save 15%

Mensa Coffee Table - Oak / Coffee Table

$130

$150

Save 15%

Stella Coffee Table - 1 Unit / Walnut

$165

$195

Save 15%

Mensa Side Table - Walnut / Side Table

$80

$95

Save 15%

Mensa Side Table - Oak / Side Table

$80

$95

Save 15%

Mensa Side Table - Black Wood / Side Table

$80

$95

Save 15%

Stella Media Unit - 1 Unit | No Door / Walnut

$125

$145

Save 15%

Ciello - Module - Ottoman - Storage Ottoman / Storm Grey

$325

$385

Save 15%

Ciello - Module - Ottoman - Storage Ottoman / Dune

$325

$385

Save 15%

Ciello - Module - Ottoman - Storage Ottoman / Mocha

$325

$385

Save 15%

Ciello - Module - Ottoman - Storage Ottoman / Basalt

$355

$420

Save 15%

Gaia - Modules - Ottoman / Limestone

$290

$340

Save 15%

Neptune - Modules - 4-in-1 Ottoman / Latte

$250

$295

Save 15%

Neptune - Modules - Headrest / Fog

$110

$130

Save 15%

Neptune - Modules - Headrest / Leaf

$110

$130

Save 15%

Neptune - Modules - Headrest / Snowdrift

$120

$140

Save 15%

Neptune - Modules - Headrest / Mocha

$110

$130

Save 15%

Neptune - Modules - Sleep Kit - Single Sleep Kit

$290

$340

Save 15%

Themis Modular Shelves - Modules - Modular Cabinet (S2) / Walnut

$240

$285

Save 15%

Themis Modular Shelves - Modules - Modular Desk (S3) / Walnut

$210

$245

Save 15%

Ciello XL - Module - Storage Ottoman - Storage Ottoman / Storm Grey

$340

$400

Save 15%

Ciello XL - Module - Storage Ottoman - Storage Ottoman / Dune

$340

$400

Save 15%

Altitude Wall Shelf & Cabinet - Shelf / 1 unit / Walnut

$85

$100

Save 15%

Altitude Wall Shelf & Cabinet - Shelf / 1 unit / Black Wood

$85

$100

Save 15%

Altitude Wall Shelf & Cabinet - Shelf / Set of 2 (1x2) / Black Wood

$170

$200

Save 15%

Altitude Wall Shelf & Cabinet - Shelf / Set of 2 (2x1) / Black Wood

$170

$200

Save 15%

Altitude Wall Shelf & Cabinet - Cabinet / 1 unit / Oak

$65

$75

Save 15%

Altitude Wall Shelf & Cabinet - Cabinet / 1 unit / Walnut

$65

$75

Save 15%

Altitude Wall Shelf & Cabinet - Cabinet / 1 unit / Black Wood

$65

$75

Save 15%

Altitude Wall Shelf & Cabinet - Cabinet / 1 unit / Dove

$65

$75

Save 15%

Altitude Wall Shelf & Cabinet - Shelf / 1 unit / Dove

$85

$100

Save 15%

Ara Bed - Queen - Upholstered - Snowdrift - Non-storage - Round / Round / Regular

$890

$1,045

Save 15%

Aurora Modular Credenza - Credenza (Full Unit) / Oak / Rattan

$325

$385

Save 15%

Theia Wall Shelf - 2 Shelves (1x set) - 2x1 / Oak

$40

$45

Save 15%

Theia Wall Shelf - 2 Shelves (1x set) - 2x1 / Walnut

$40

$45

Save 15%

Vela - Bench - Walnut / Parchment

$205

$240

Save 15%

Vela - Bench - Walnut / Ash

$205

$240

Save 15%

Ali Rug & Runner - Rug / 5' x 8' / Granite and Ivory

$140

$165

Save 15%

Caleb Rug & Runner - Rug / 5' x 8' / White Swan

$140

$165

Save 15%

Caleb Rug & Runner - Rug / 8' x 10' / White Swan

$250

$295

Save 15%

Caleb Rug & Runner - Rug / 9' x 12' / White Swan

$380

$445

Save 15%

Camille Rug & Runner - Rug / 5' x 8' / Mushroom

$140

$165

Save 15%

Camille Rug & Runner - Rug / 9' x 12' / Cocoa

$380

$445

Save 15%

Dani Rug & Runner - Rug / 8' x 10' / Steel

$250

$295

Save 15%

Dani Rug & Runner - Rug / 8' x 10' / Ochre

$250

$295

Save 15%

Dani Rug & Runner - Rug / 8' x 10' / Cashew

$250

$295

Save 15%

Dani Rug & Runner - Rug / 9' x 12' / Olive

$380

$445

Save 15%

Edmund Rug & Runner - Rug / 2.5' x 8' Runner / Vanilla

$100

$115

Save 15%

Edmund Rug & Runner - Rug / 9' x 12' / Vanilla

$380

$445

Save 15%

Estelle Rug & Runner - Rug / 5' x 8' / Chocolate

$140

$165

Save 15%

Gabrielle Rug & Runner - Rug / 5' x 8' / Hazelnut

$140

$165

Save 15%

Gabrielle Rug & Runner - Rug / 5' x 8' / Burgundy & Navy

$140

$165

Save 15%

Imane Rug & Runner - Rug / 5' x 8' / Seashell

$140

$165

Save 15%

Imane Rug & Runner - Rug / 5' x 8' / Terracotta

$140

$165

Save 15%

Isabelle Rug & Runner - Rug / 8' x 10' / Ivory & Clay

$250

$295

Save 15%

Isabelle Rug & Runner - Rug / 9' x 12' / Ivory & Clay

$380

$445

Save 15%

Jamie Rug & Runner - Rug / 3' x 5' / Stone

$80

$95

Save 15%

Laryssa Rug & Runner - Rug / 8' x 10' / Midnight

$250

$295

Save 15%

Leo Rug & Runner - Rug / 5' x 8' / Charcoal

$140

$165

Save 15%

Maude Rug & Runner - Rug / 8' x 10' / Sky and Denim

$250

$295

Save 15%

Meranda Rug & Runner - Rug / 3' x 5' / Butterscotch

$80

$95

Save 15%

Olivia Rug & Runner - Rug / 5' x 8' / Periwinkle Grey

$140

$165

Save 15%

Stefani Rug & Runner - Rug / 9' x 12' / Ash

$380

$445

Save 15%

Yagna Rug & Runner - Rug / 5' x 8' / Pomegranate

$140

$165

Can’t find what you’re looking for?

Get an email once we replenish our refurbished stock.

Refurbished FAQs

Is the 30-day risk-free trial applicable to refurbished items as well?

Yes, the 30-day risk-free trial applies to refurbished items as well. Since refurbished sets are sold as unique configurations, returns must include the full configuration ordered. This way, you can still try it risk-free, with the same peace of mind as buying new.

Are there any return fees?

Returns with Cozey are completely free of charge during your 30-day risk-free trial period, provided that the items are returned in their original packaging. Our furniture is shipped in custom-designed boxes that ensure the product's protection and facilitate easier shipping. To qualify for a free return, please ensure that you repack the items in these original boxes. If the return is initiated without the original packaging, or if the product is returned with significant damage, we may either decline the return or charge a return fee, which is 15% of your order's value. For replacement boxes or further inquiries about return policies and fees, reach out to us.

How do I return a product?

Self-Service Portal: Available in Canada & USA

If you have a Cozey account, simply log in to the account you used to place your order and look for the return option under your eligible orders details. From there, you can follow the easy step-by-step instructions.

Contact Form: Available in Canada & USA

If you don’t have an account or prefer personalized assistance, you can reach out to us using our contact form with your order number. We’ll be happy to help guide you through the process.

Not Sure About Your Return?

If you have a specific reason for your return, let us know—there may be an option to exchange your item for a different size or model that better fits your needs. If you aren’t sure what went wrong or why you’d like to return, feel free to share your thoughts. We’re here to understand and improve your experience, and we’ll do our best to help find a solution that works for you.

Still Want to Return?

If, after reviewing your options, you still prefer to return your product, no problem! Just follow the instructions provided through your chosen method. If you no longer have the original boxes or need special assistance, let us know and we’ll make sure to take care of everything for you.

What is the estimated shipping time for refurbished products?

Refurbished items are in-stock and typically leave our facilities 2 to 5 business days after the order has been placed. Shipping and estimated delivery time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.

Track my order ->

I ordered a refurbished item. Can you hold my order for some time?

We cannot delay or hold orders of refurbished items for future delivery. Refurbished items leave our facilities 2 to 5 business days after the order has been placed. Shipping time may vary, depending on your current location. Rest assured, you will be notified by email with tracking information.